Vehicle Breakdown Technical Advisor
6 months ago
**Company description**:
**Location**: Oldbury
**Salary**: £35,000 per annum + up to 10% Annual Bonus
**Hours**: Rotational shift pattern covering the hours between 7am-8pm. As motoring never stops, you will also need to be available to work rotational weekends too.
Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Vehicle Breakdown Technical Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support, and development opportunities.
LI-THEAA #LI-Onsite
**This is the job**:
Being a part of our AAmazing Technical Help Desk team, you will provide advice, information and support to our AA Customers and Patrols - so whether it is a light on the dashboard, or a customer has broken down, you’ll be there to help keep them on the right road.
You’ll support our Customers by discussing and assessing their enquiry to see whether you are able to resolve prior to a Patrol rescuing.
Ready to be a superhero for the superheroes?
**What will I be doing?**:
- Liaise with AA members, repairing workshops and Roadside Patrols to support broken down vehicles being repaired quickly and efficiently
- Provide technical advice to AA members in both live and non-live breakdown situations to prevent the unnecessary deployment of Roadside Patrols
- Allocate appropriate resources to roadside breakdowns
- Assist our AA members via phone professionally and efficiently to ensure we retain a high-standard customer satisfaction rate
- Record all enquiries on the appropriate database to assist with providing detailed management information
**What do I need?**:
- Level 2 City & Guilds or NVQ in Motor Vehicle Maintenance/Repair
- Motor vehicle service & repair experience
- Motor vehicle fault diagnosis experience
- Customer focused with the ability to translate complex technical information clearly and concisely in a professional manner
- Ability to demonstrate a high level of customer care during a breakdown situation
**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA, you will join and learn within a team that’s as driven as they are supportive and have access to a range of benefits including:
- Free AA breakdown membership from day one, 50% discount for family and friends in the first year plus discounts on other AA products
- 25 days annual leave plus bank holidays + the option to buy additional annual leave
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Pension scheme available up to 7% contribution
- Exclusive EV discount scheme
- Diverse learning and development opportunities to support you to progress in your career
- Access to employee inclusivity networks
- Optional Critical Illness Insurance cover available to all AA Colleagues
LI-HH
-
Automotive Technical Advisor
6 months ago
Oldbury, United Kingdom The AA Full time**Company description**: **Job Title**: Automotive Technical Advisor **Location**: Oldbury **Salary**: £35,000 per annum + up to 10% Annual Bonus **Hours**: Rotational shift pattern covering the hours between 7am-8pm. As motoring never stops, you will also need to be available to work rotational weekends too. Solution bringers. Day makers. Extra milers....
-
Automotive Technical Advisor
6 months ago
Oldbury, United Kingdom The AA Full time**Company description**: **Job Title**: Automotive Technical Advisor **Location**: Oldbury **Salary**: £35,000 per annum + up to 10% Annual Bonus **Hours**: Rotational shifts between 7am-8pm, including weekends Assuming The AA is just about roadside help? There’s more to us than meets the eye. The AA is one of the UK’s most well-known and trusted...
-
Automotive Technical Helpdesk Advisor
6 months ago
Oldbury, United Kingdom The AA Full time**Company description**: **Location**: Oldbury **Salary**: £35,000 per annum + up to 10% Annual Bonus **Hours**: Rotational shift pattern covering the hours between 7am-8pm. As motoring never stops, you will also need to be available to work rotational weekends too. Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show...
-
Jlr Technical Help Desk Advisor
5 months ago
Oldbury, United Kingdom The AA Full time**Company description**: **Be Better - Be a part of not one, but two iconic brands!** As our Jaguar Land Rover Technical Advisor for The AA you’ll provide a prestige service to your customers. With your expert knowledge, you’ll provide invaluable assistance to JLR customers, Patrols, Deployment staff and 3rd parties, making sure they get the advice and...
-
Customer Service Advisor
3 weeks ago
Oldbury, Sandwell, United Kingdom The AA Full timeJob OverviewWe're seeking a skilled Customer Service Advisor to join our Emergency Breakdown team, providing top-notch support to our customers in need.Actively listen to customer concerns and provide warm, reassuring guidance throughout their breakdown journey.Utilize scripts to gather information, assess situations, and offer the best possible...
-
Parts Advisor
5 months ago
Oldbury, United Kingdom Motus Vehicle Solutions Full timeJob Introduction We currently have an exciting new opportunity for an experienced **Parts Advisor**, based at our main site in Oldbury and reporting directly to the General Manager. You will be responsible for both face-to-face and telephone sales enquires, from customers, identifying parts numbers required and processing through to invoicing and delivery...
-
Customer Advisor
5 months ago
Oldbury, United Kingdom The AA Full time**This is the job**: **Department**: Electric Vehicle Support - Customer Advisor **Salary**: £24,500 **Location**: Oldbury **Workstyle**: Office Based (Resident Working) **Contract**: Permanent Full-time **Hours**: 4 days on 4 days off (avg. 40 hrs p/w). Shifts between 06:00-20:45. As an EV Support Customer Advisor in our Oldbury office, you’ll join...
-
Parts Supervisor
5 months ago
Oldbury, United Kingdom Motus Vehicle Solutions Full timeJob Introduction - **Are you an experienced Parts Advisor looking for that next step?**: - ** Are you someone who has a passion for delivering an excellent customer experience?** **Then this could be the perfect opportunity for you!** **We currently have a new exciting opportunity for a Parts Supervisor to join our busy team, at our Oldbury based...
-
Emergency Breakdown Nightshift Customer Service
6 months ago
Oldbury, United Kingdom The AA Full time**This is the job**: **Location**: Oldbury **Salary**: £23,025.64 (including shift allowance) **Contract**: Full time - permanent **Hours**: 4 days on, 4 days off, working 20:30-07:15 Just like cars need fuel, our members need our Emergency Breakdown Customer Service Advisors to support our heroic patrols in rescuing them during times they need us...
-
Customer Advisor
5 months ago
Oldbury, United Kingdom The AA Full time**This is the job**: Become a Customer Advisor **About Us**: At The AA, we’re not just about breakdowns - we’re about breakthroughs. Our customer advisors play a pivotal role in connecting with potential customers, understanding their needs, and providing tailored solutions. If you’re passionate about customer service and thrive on making a...
-
Service Advisor
5 months ago
Oldbury, United Kingdom Sytner Group Full time**About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Oldbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...
-
Customer Service Advisor
5 months ago
Oldbury, United Kingdom The AA Full time**This is the job**: **Role**: Customer Service Advisor - Electric Vehicle Support **Salary**: £21,320.04 **Location**: Oldbury **Workstyle**: Office based until fully trained then Dynamic working between the office and home **Contract**: Permanent Full-time **Hours**: 4 days on 4 days off - shifts between 6am & 8.45pm **Do you get a kick out of...
-
Parts Advisor
6 months ago
Oldbury, United Kingdom Sytner Group Full time**About the role** Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Oldbury. As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist...
-
Twilight Customer Service Advisor
6 months ago
Oldbury, United Kingdom The AA Full time**This is the job**: **Department**: Electric Vehicle Support **Salary**: £23,298 **Location**: Oldbury **Workstyle**: Office based until fully trained then Dynamic working between the office and home **Contract**: Permanent Full-time **Hours**: 4 days on 4 days off - 4pm-2.45am (avg. 36.25 hrs p/w) As an EV Support Customer Advisor at our Oldbury...
-
Customer Service Advisor
5 months ago
Oldbury, United Kingdom The AA Full time**This is the job**: **Job Title**: Customer Service Advisor **Location**: Oldbury **Salary**: £25,700 (including shift allowance) plus bonus potential up to £2k p/y post probation **Contract**: Full time - permanent **Hours**: 9 hours shift on a 24-hour contract **Shift Pattern**: Rotating shift pattern covering 365 days of the year working 6 days on, 3...
-
Heavy Vehicle Maintenance Specialist
6 days ago
Oldbury, Sandwell, United Kingdom Kemp Recruitment Full timeWe are a well-established national fleet rental company with a great reputation, and we are seeking an experienced Heavy Vehicle Maintenance Specialist to join our team in Oldbury.The salary for this position is £37,570 - £41,990 per annum, which includes the opportunity to earn overtime at an enhanced rate. This role offers a stable and rewarding career...
-
Vehicle Maintenance Controller Assistant
5 months ago
Oldbury, United Kingdom The AA Full time**Company description**: **Role**: Vehicle Maintenance Controller Assistant **Location**: Oldbury/Dynamic working **Salary**:£30,500 **Employment Type**:Full Time/Permanent Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation,...
-
Service Advisor
3 weeks ago
Oldbury, B DA, United Kingdom Sytner Group Full timeAbout the RoleWe're seeking a motivated and customer-focused individual to join our team as a Service Advisor at Sytner Oldbury. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Provide outstanding customer care and act as the vital link...
-
Vehicle Maintenance Controller Assistant
5 months ago
Oldbury, United Kingdom The AA Full time**Company description**: **Role**: Vehicle Maintenance Controller Assistant **Location**: Oldbury/Dynamic working **Salary**:£29,000 **Employment Type**:Full Time/Permanent **Shifts**: 5 days on, 3 days off. 3 Early shifts followed by 2 late shifts on 8 week rotation **Early Shifts** starting from 0530, **Late Shifts** starting from 1300 and finishing...
-
Fleet Coordinator
4 weeks ago
Oldbury, Sandwell, United Kingdom The AA Full timeFleet Coordinator Job DescriptionThe AA is seeking a skilled Fleet Coordinator to manage the day-to-day administration and service provision for the company's vehicle fleet. As a key member of the team, you will be responsible for efficiently managing internal and external data to ensure accurate updates across all systems.Key ResponsibilitiesVehicle...