Customer Advisor

6 months ago


Oldbury, United Kingdom The AA Full time

**This is the job**:
Become a Customer Advisor

**About Us**:
At The AA, we’re not just about breakdowns - we’re about breakthroughs. Our customer advisors play a pivotal role in connecting with potential customers, understanding their needs, and providing tailored solutions. If you’re passionate about customer service and thrive on making a difference, keep reading

Location: Oldbury

**Salary**: £24,500

Contract: Full time - permanent

Hours: 40 hours

Job will be live until 20th July and Interviews will commence 26th June

**Why Choose The AA?**
- Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait.
- Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address.
- Discounts on multiple online and high street shops, experiences and food.
- Great employee pension schemes
- Physio, Dental and eye test benefits
- Mental health help
- An amazing AA Culture - most of our employees have been here for 10+ years

**Psst.Don’t just take it from us, see what our employees have to say**

Over the last 7 years, I have loved working at the AA. Every day presents new challenges and opportunities that make my job extremely rewarding. The team I'm part of is strong and supportive, who recognise the importance of collaboration and success. - Chloe, iSell

**What will I do?**
- Striving towards sales goals & KPI’s
- Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
- Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
- Pushing for better by using resources, tools and systems available to offer the best customer outcome
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service
- Taking care of a variety of customers including distressed/angry customers.

**What We’re Looking For**:

- Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
- Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
- Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
- Own It: Our industry evolves, and so should you. Stay curious and open-minded.

**Ready to Accelerate Your Career?


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