Customer Service Advisor

7 months ago

Oldbury, United Kingdom The AA Full time

**This is the job**:
**Job Title**: Customer Service Advisor
**Location**: Oldbury
**Salary**: £25,700 (including shift allowance) plus bonus potential up to £2k p/y post probation
**Contract**: Full time - permanent
**Hours**: 9 hours shift on a 24-hour contract
**Shift Pattern**: Rotating shift pattern covering 365 days of the year working 6 days on, 3 days off.

Are you looking to excel in your career and work for the biggest name in the automotive industry?

We’re recruiting for Emergency Breakdown Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.

You’ll be working in a fast paced, friendly environment where you’ll be taking around 100 calls a day, ranging from updates and changes to policy’s to arranging a patrol to rescue a family from the M4
As you can understand, some calls you answer could involve complexities or vulnerable and distressed customers, so our in-depth 4 week training period will ensure your confident to provide the best solution to every customer, every time.
If you’re good at what you do, you can work anywhere If you’re the best at what you do, you work at The AA

**What will I be doing?**:

- Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You’ll be actively listening providing guidance with your warm and reassuring tone.
- Showing our customers, they’re valued by understanding their situation, keeping the conversation constructive
- Pushing for better by using resources available to offer the best customer service
- Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
- Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly

**We’re looking for someone to become**:

- **A guardian**: you’ll be supportive with the ability to remain warm and kind, even in the face of conflict
- **A champion**: you’ll make our customers feel respected and valued
- **A problem solver**: you’ll understand incoming information and make logical decisions quickly and efficiently
- **A self-starter**: you’ll be proactive taking pride and ownership in your work while working towards targets
- **A composed operator**:you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
- **A multitasker**: you’ll be able to retain and sort incoming information accurately and swiftly

**Please note - due to the shift pattern of this role, it is desirable that you have a driving licence to ensure you can return home after twilight shifts. Ensuring the safe return home of our colleagues is paramount to The AA.**

**Additional Information**:
**What's in it for me?**

As a valued AA recruit, you will be eligible to earn a discretionary quarterly bonus of up to £1,000 during your first years service, on top of any monthly bonus schemes that are available within your department. As well as this, our benefits include:

- £500 following the successful completion of your 6 months probation period and thereafter, up to £2,000 per year
- The opportunity to join and learn within a team that’s as driven as they are supportive.
- 23 days annual leave
- Free breakdown membership + 50% off for your family and friends
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car, home & life insurance
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Worksave pension scheme with up to 7% employer contribution

**The Recruitment Process**

No CV, no problem

We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.

**Your interview**

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

**Onboarding**

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

**Training and going live on the phones**

Training will be conducted by our expert Academy team for up to 4 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.

  • Customer Service Advisor

    7 months ago

    Oldbury, United Kingdom Lindab Ltd Full time

    **WE ARE NOW HIRING!** **Role: Customer Service Advisor** **Hours of Work: Monday - Thursday 08:00am - 17:00pm** **Friday 08:00am - 16:00pm** Do you have a **great communication skills** and experience working in a **pressurised **environment **juggling multiple tasks **simultaneously**?** Well, we have a great opportunity for a Customer Service Advisor...

  • Customer Service Advisor

    7 months ago

    Oldbury, United Kingdom Elitep Full time

    Our esteemed client is currently seeking a highly skilled and motivated Customer Service Advisor to join their team based in Oldbury. As a Customer Service Advisor, you will play a key role in providing exceptional customer service and ensuring a seamless experience. Duties will include but not be limited to the following: - Provide high-quality customer...

  • Customer Service Advisor

    2 weeks ago

    Oldbury, United Kingdom Ramfoam Full time

    **Customer Services Advisor** ** First point of contact offering a premium service to new and existing customers** ** Industry Market Leader** ** Offering outstanding training & prospects** **Salary & Package - Negotiable Based on Experience** Due to expansion and company growth, we are looking for some great people to join the Ramfoam Family and we are...

  • Customer Service Advisor

    2 weeks ago

    Oldbury, United Kingdom The AA Full time

    **Company description** Job Title: Customer Service Advisor - Service Delivery Location: Oldbury **Salary**: £21,708 (£20,100 base salary plus 8% shift allowance) Contract: Full time - permanent Hours: Rotating shift pattern covering 7 days a week and bank holidays 24-hour contract including nights, typical shifts fall between 06:00 - 02:15 Start...

  • Customer Service Advisor

    2 weeks ago

    Oldbury, United Kingdom Hollyfield Personnel Full time

    Our highly successful client based in Halesowen is recruiting for a Customer Service Advisor on a permanent, full-time basis with possibility of hybrid working arrangements. The role involves providing clients with a professional and efficient service to meet their needs. **Duties**: - Handling inbound calls relating to new business quotations for...

  • Customer Service Advisor

    2 weeks ago

    Oldbury, United Kingdom The AA Full time

    **Company description**: **Role**:Customer Service Advisor - Assist Centre **Salary**: £23,025 including flexibility allowance **Location**: Oldbury **Workstyle**: Office based **Contract**: Permanent/Full-time **Shifts**: 6 days on, 3 days off working between the hours of 7am & 9.45pm Solution bringers. Day makers. Extra milers. We are the AA. And we...

  • Customer Service Advisor

    7 months ago

    Oldbury, United Kingdom Lindab Ltd Full time

    **WE ARE NOW HIRING!** **Hours of Work: Monday - Thursday 8am - 5pm** **Friday 8am - 4pm** Do you have a **great communication skills** and experience working in a **pressurised **environment **juggling multiple tasks **simultaneously**?** Well, we have a great opportunity for a Customer Service Advisor to join our team in Birmingham! Within this role...

  • Customer Advisor

    2 weeks ago

    Oldbury, United Kingdom The AA Full time

    **Company description**: **Job Title**: Customer Service Advisor - Emergency Breakdown **Location**: Remote **Salary**: £21,925 (including shift allowance) **Contract**: Full time - permanent **Hours**: Rotating shift pattern covering 7 days a week and bank holidays, working 6 days on, 3 days off on a 24-hour contract. Solution bringers. Day makers....

  • Customer Service Advisor Apprentice

    2 weeks ago

    Oldbury, United Kingdom The AA Full time

    **This is the job**: Here at the AA, our Service Delivery Customer Service Advisors are the engine that keeps our motors running. Working in partnership with our Emergency Breakdown department, our Customer Service Advisors guarantee we get help to our members as quickly and efficiently as possible, wherever or whenever they’ve broken down. This critical...

  • Customer Service Advisor

    2 weeks ago

    Oldbury, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor - Emergency Breakdown **Location**: Oldbury, West Midlands **Salary**: £23,025.64 (including shift allowance) **Contract**: Full time - permanent **Hours**: Rotating shift pattern covering 7 days a week and bank holidays, working 6 days on, 3 days off on a 24-hour contract Just like cars need...

  • Customer Service

    1 week ago

    Oldbury, United Kingdom Rise Technical Recruitment Limited Full time

    Customer Service / Telesales Advisor (Mon - Fri) £18,000 - £20,000 + Overtime + Excellent Benefits Oldbury, West Midlands Are you a Customer Service / Telesales Advisor, looking to start a new career for a market leading comapny offering full training and career progression? This is an excellent opportunity to receive training on new systems and...

  • Customer Service Advisor

    2 weeks ago

    Oldbury, United Kingdom HancoxRead Recruitment Full time

    Job Title: Customer Service Advisor - Business Strategy & Change **Hours**: 37 Hours per week. The core opening hours of the Contact Centre are 8.00am to 8.00pm Monday to Friday. The hours for this role are Monday-Thursday 9.30-5.30 and 9-5 on Friday. We have an exciting opportunity for a Customer Service Advisor to join our Customer Services Team. Our...

  • Customer Service Advisor Apprenticeship

    1 week ago

    Oldbury, United Kingdom ReMIT Ltd Full time

    **Vacancy Overview**: Looking for a career with a nationally recognised company, living in the Oldbury area and have a passion for Customer Service then this could be the role for you! **Working Week**: 5 Days out of 7 Shifts ranging from 6 am - 02:15 am **Weekly Wage**: £12225 **Detailed Job Description**: Remit are delighted to be recruiting on behalf...

  • Customer Service Advisor

    2 weeks ago

    Oldbury, United Kingdom Lindab Ltd Full time

    Lindab Ltd are the market-leading ventilation company within the UK. Together with our employees, we develop, produce, sell and distribute energy efficient products and solutions in ventilation, indoor climate and building products. Our building products division supply the construction industry with rainwater products and roofing systems made from high...

  • Travel Money Advisor

    1 week ago

    Oldbury, United Kingdom Sainsburys Full time

    **Travel Money Advisor - Customer Service** - 220004MD) This is a part-time 14.25 hour per week role. Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the...

  • Customer Service Advisor

    2 weeks ago

    Oldbury, United Kingdom First Mile Full time

    **Customer Service Advisor** Oldbury, Sandwell, West Midlands **About The Company** First Mile are the 9th fastest growing clean-tech company in Europe and one the UK’s leading recycling businesses; recently voted one of the 1,000 companies to inspire Britain 2017. We make recycling easy for businesses and are passionate about providing amazingservices for...

  • Customer Service Advisor

    2 weeks ago

    Oldbury, United Kingdom The AA Full time

    Company description Customer Service Advisor - Service Delivery Location: Oldbury Customer Service Centre - Office Based **Salary**: £20,341.90 which includes a 15% flexibility allowance Working hours: Currently 6 Days On, 3 Days Off - A combination of early starts and late finishes - All applicants must be available to work shifts - Weekdays, Weekends...

  • Customer Service Advisor

    2 weeks ago

    Oldbury, United Kingdom The AA Full time

    **Company description**: **Customer Service Advisor -** Service Delivery **Location**: Oldbury Customer Service Centre - Office Based **Salary**: £20,341.90 which includes a 15% flexibility allowance **Working hours**:Currently 6 Days On, 3 Days Off - A combination of early starts and late finishes - All applicants must be available to work shifts -...

  • Service Advisor

    2 weeks ago

    Oldbury, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Oldbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...

  • Service Advisor

    7 months ago

    Oldbury, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Oldbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...