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Income Recovery Specialist
2 months ago
We are seeking a highly skilled and motivated Income Recovery Officer to join our Income Management Team within the Place Directorate at Sandwell MBC. As a key member of our team, you will play a crucial role in ensuring the effective recovery of rent arrears and maximising income collection.
The successful candidate will have a minimum of 2 years' experience of working in a rent arrears recovery or similar income collection environment, with a proven track record of managing an arrears/debt caseload/patch. You will possess comprehensive knowledge of arrears management procedures and processes, including the legal framework for the recovery of housing-related debt and good practice.
Key responsibilities will include:
- Undertaking all aspects of income and debt recovery for allocated areas of work
- Providing initial advice on housing benefit/universal credit housing costs
- Implementing practical measures to mitigate the impact of Welfare Reform
- Securing outstanding debt through third-party deductions, managed payments, and discretionary housing payments
We are committed to providing an excellent customer journey with a clear emphasis on prevention, early help, and support. You will be expected to have strong communication skills, with the ability to effectively communicate at all levels, including with customers, stakeholders, and team members.
As a key player in our Income Management Team, you will be responsible for:
- Managing, monitoring, and recovering arrears of rent and other housing-related charges
- Combining effective recovery of arrears with tenancy sustainment through quality advice, assistance, and support
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you have the drive to deliver a quality, customer-focused service, we would like to hear from you.
Hours: 37 hours per week, hybrid working, minimum of 2 days in the office.
