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Income Recovery Specialist

2 months ago

OldburyonSevern, South Gloucestershire, United Kingdom We Manage Jobs(WMJobs) Full time
Income Recovery Officer Position

We are seeking a highly skilled and motivated Income Recovery Officer to join our team at We Manage Jobs (WMJobs). As an Income Recovery Officer, you will play a critical role in ensuring that our customers receive the support they need to manage their finances effectively.

Key Responsibilities:

  • Undertake all aspects of income and debt recovery for allocated areas of work
  • Provide initial advice on housing benefit/universal credit housing costs
  • Implement practical measures to mitigate the impact of Welfare Reform
  • Secure outstanding debt through third-party deductions, managed payments, and discretionary housing payments

Requirements:

  • Literacy and Numeracy level 2 or equivalent
  • Minimum of 2 years' experience in rent arrears recovery or similar income collection environment
  • Proven experience of managing an arrears/debt caseload/patch
  • Comprehensive knowledge of arrears management procedures and processes
  • Ability to effectively communicate at all levels
  • Ability to work on own initiative with effective organisational and time management skills
  • Ability to determine and review priorities and achieve performance targets
  • Ability to present accurately and concisely written and oral reports and statistical information
  • Detailed knowledge of Universal Credit, Universal Credit vulnerability tiers, managed payments, and the third-party deduction scheme

What We Offer:

  • 37 hours per week, hybrid working, minimum of 2 days in the office
  • Opportunity to work in a dynamic and supportive team environment
  • Professional development and training opportunities

We are committed to providing an excellent customer journey and a clear emphasis on prevention, early help, and support. If you have the drive to deliver a quality, customer-focused service, we would like to hear from you.