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Breast Screening Clerical Officer

4 months ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job summary

The Chelmsford & Colchester Breast Screening Service have an exciting opportunity for a Breast Screening Clerical Officer who has awillingness to learn new systems and processes.

This post is 30 hours per week, to be worked over 4 working days. Some cross cover between Colchester and Chelmsford Breast Screening Sites would be required.

You will need to be able to demonstrate strong communication skills, both verbally and written as you will be booking and changing women's screening appointments whilst taking phone calls and responding to e-mails.

You should also be able to organise your own workload and be able to prioritise.

Please note that this advert may close early if a high volume of applications are received. Previous applicants need not apply.

We would consider an apprenticeship in this role.

Main duties of the job

Respond to all telephone enquiries from general public, other national screening offices, hospital medical personnel and all internal and external customers, with sensitivity, knowledge and experience using own initiative referring on when necessary

Make or change appointments for breast imaging, assessing what type of appointment is required and booking into correct clinic

Be responsible for making decisions on eligibility of women who self-request for screening by following national criteria

Use multiple computer systems, NBSS, CRIS, BS Select, Evolve and PACS to answer queries.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

"O" Level Maths and English or equivalent

Desirable

Evidence of further education

Experience

Essential

Proven experience of working in a busy general office including: filing methods reception work dealing with clients over the telephone

Desirable

Previous experience of working in NHS

Knowledge

Essential

Windows systems Office systems General database experience

Desirable

NHS Careflow NHS CRIS system NBSS system