Professional Property Services Administrator

1 month ago

Faversham, United Kingdom Shepherd Neame Full time

Are you an organised and detail-orientated individual who thrives in a role of supporting others? Do you thrive in providing supportive administration combined with inputting data?

We have an exciting opportunity for a supportive and proactive professional with strong administrative skills to play a vital role in maintaining the smooth administration of our varied property profile and ensuring tenant satisfaction.

The Professional Property Services Administrators role is built upon organisation within a fast-paced environment to administer the rent review process, liaise with both landlords and tenants, handle commercial property enquiries and coordinate with cross-functional departments to provide exceptional service. As part of a small team of 4, including you, you will work closely with our tenants as well as internal stakeholders in our Finance, Tenanted, Retail and Surveying Teams.


What's in it for you?
  • Competitive salary
  • Company laptop and mobile phone (and any other specialist equipment) to assist with the proper performance of your duties
  • 25% discount on food at Shepherd Neame Managed Houses
  • 25% discount on overnight Managed House Hotel bookings
  • Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
  • Sheps Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
  • Financial wellbeing app and early wage withdrawal scheme
  • Generous Company Pension Plan
  • Share Incentive Plan
  • Access to a Mental well-being platform
  • 25 days holiday (+ bank holidays)
  • Working Hours: Full-time, 37.5 hours per week. 08:30 - 17:00, Monday to Friday with 1 hour lunch (unpaid).

Duties & Responsibilities:
  • Provide admin support for our varied property portfolio
  • End-to-end administration of the rent review process through our designated system and effective coordination with our tenanted and finance teams
  • Handle and respond to all Professional Property enquiries, assisting with remedial action in an efficient and timely manner
  • Maintain and update all project records including acquisition and disposal activity
  • Raise orders and purchase invoices
  • Administer information flow to key stakeholders
  • Liaise with third party including local authorities and utility companies
  • Important admin support for the professional property team (rates, deeds, valuation and statutory documents etc.)
  • Provide support to the wider property team where required

The Ideal Candidate:
  • Proactive, organised, and meticulous with a high degree of accuracy and attention to detail
  • Excellent verbal and written communication skills, with the ability to communicate with contractors and colleagues confidently and effectively
  • Strong problem-solving skills and ability to work independently with minimal supervision
  • Ability to multitask, prioritise, and manage time effectively to deliver within time parameters
  • Effective delivery within a team and individually, with the ability to adapt to changing needs
  • Maintain high standards and deliver exceptional customer service to all stakeholders
  • Strong IT literacy with proficiency in Microsoft Office Suite and relevant scheduling software
  • Property management experience is desirable but not essential
  • Demonstratable knowledge of the SAP is desirable but not essential 

Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
  • Working Together
  • Pride and Passion
  • Authenticity
  • Sheps Spirit


Who are we?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

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