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Administrative Coordinator
2 months ago
Position Overview
We are seeking a dedicated Part-time Administrative Coordinator to join our supportive team at Faversham Medical Practice.
Role Responsibilities
The successful candidate will assist in ensuring the effective and efficient operation of our practice by:
- Managing patient inquiries and coordinating with healthcare professionals to facilitate necessary actions while maintaining accountability for clinical decisions.
- Preparing and typing various documents as requested, ensuring accuracy and professionalism in all correspondence.
- Processing electronic referrals and managing appointment bookings through the relevant systems.
- Monitoring and following up on advice and guidance referrals, ensuring thorough documentation and communication with medical staff.
- Handling incoming and outgoing mail, maintaining an organized filing system, and managing practice emails efficiently.
- Entering all correspondence into the clinical system and logging referrals accurately.
- Prioritizing urgent correspondence and collaborating with colleagues to ensure timely responses.
- Providing coverage for team members during absences to maintain uninterrupted service.
- Facilitating communication among all staff and departments within the practice.
- Arranging appointments and managing telephone inquiries with professionalism.
- Establishing and maintaining secure administrative systems for easy access to information.
- Assisting in the retrieval of medical records and the completion of necessary reports.
- Coordinating with solicitors regarding patient records and managing invoicing as required.
- Processing patient results and liaising with healthcare professionals to ensure proper follow-up.
- Attending meetings and taking minutes, ensuring all relevant points are documented.
- Acting as a point of contact for staff reporting absences or delays.
- Maintaining adequate supplies of office materials to support efficient operations.
- Creating and updating template documents for practice use.
- Performing additional administrative tasks as needed.
- Coordinating meetings and taking minutes as required.
- Supporting the team in maintaining accurate patient records and managing disease registers.
- Ensuring compliance with health and safety protocols and reporting any hazards.
- Maintaining confidentiality and safeguarding patient information in accordance with regulations.
Personal and Professional Development
The candidate will engage in ongoing training and development opportunities, including:
- Participating in performance reviews and taking responsibility for personal growth.
- Demonstrating skills and knowledge to assist others in similar roles.
Quality Assurance
The role requires a commitment to quality, including:
- Identifying and addressing quality issues within the practice.
- Contributing to team effectiveness through reflection and improvement suggestions.
Communication Skills
Effective communication is essential, and the candidate will:
- Engage with team members and patients clearly and professionally.
- Recognize and accommodate diverse communication needs.
Commitment to Equality and Diversity
The candidate will support the rights and dignity of all individuals, ensuring a welcoming and respectful environment.
