Service Manager

Job summary

The Service Manager for the Children's Services Clinical Service line has responsibility for managing all aspects of operational delivery within the clinical specialty to the agreed quality standards and within the resource and income base available in a large Clinical Specialty

Main duties of the job

To ensure that service delivery standards are achieved (for instance, wait time milestones)

Work collaboratively with the General Manager, Clinical Leads, Matron, other Clinical Services, and other colleagues to ensure that service delivery and improvement plans are developed, implemented and reviewed.

Ensure that financial controls are established and maintained within the scope of the clinical specialty.

Act as a champion for patient safety, operational effectiveness and quality.

Work in partnership with colleagues across the Trust to drive the achievement of the Trust's corporate goals and business plan, including the achievement of all the relevant clinical specialties performance standards incorporating quality, safety, contractual, financial and people.

Lead by example and act at all times as an ambassador for the Trust, championing the Trust's values and upholding the highest standards of behaviour and compassion for all colleagues.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Job description

Job responsibilities

Service Delivery and Improvement

Ensure the efficient organisation of clinical and non-clinical services within Children's Services, making best use of capacity to deliver activity within the terms of the Trust Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources (National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc).

Communicate information in relation to service delivery to a range of people at all levels within and external to the Trust; providing explanation as appropriate for any breakdown in service delivery.

Continually analyse service performance data against regional and national data, taking into account potentially conflicting information and develop service improvement plans.

Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of wait time standards and milestones required.

Leading the delivery of complex and sometimes competing demand and capacity targets for the Clinical Specialty.

To undertake annual business planning and develop plans for the Clinical Specialty.

Operate as the champion for service modernisation and change sharing best practice, successes and learning across the Group.

Required to keep up to date with research developments in relation to designated service group to ensure the delivery of excellent clinical services.

Financial and Performance Management

Operate as accountable budget holder for the relevant clinical specialty budget within a large clinical service and be accountable for all pay and non-pay expenditure.

Ensure that budgets are managed in accordance with the Trusts Standing Financial Instructions, working collaboratively with the Finance lead, taking action where necessary to prevent or address variance in performance, and to incorporate recommendations of internal and external audit.

Ensure the clinical specialty meets the required performance standards.

Share and communicate performance indicators and level of performance throughout the relevant clinical specialties, taking action where required to address variance form the standard/milestone.

Ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken

Communicate the terms of the SLA throughout the relevant clinical specialty as required for proactive and sound financial management

Work collaboratively with the General Manager to lead the relevant clinical specialty in the development of cost improvement plans their implementation as part of financial recovery processes

Create formal reports on service delivery performance and improvement to be shared Trust wide and with external partners

Develop capital and/or revenue business cases in conjunction with the General Manager for the Programme Investment Group

The Childrens Services Manager will lead on development, implementation, establishment and review of performance management systems within the scope of the relevant clinical specialty - it is critical that this is done collaboratively with other clinical specialities within the Group

Risk Management and Governance

Lead a culture within Clinical Specialty that ensures that all medical, clinical and operational employees comply with the Trust Infection Control policies and clinical guidelines

Support the Head of Nursing and General Manager, Matron and Clinical Lead in the delivery of governance plan for Clinical Specialty

Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place

Work collaboratively with colleagues to ensure that risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile

Work collaboratively with colleagues to address complaints and incidents appropriately lead the learning from such events to ensure that learning is achieved across Clinical Specialty

Workforce management

To line manage staff in accordance with the Trusts policies and objective.

To ensure appropriate methods are used to determine the staffing requirements at all times and to ensure managers are equipped with the knowledge, insight and support to manage their staffing resource in the most effective manners

Ensure that the most effective communications methods are used throughout the group to inform staff members of developments, objectives and news in order to develop an inclusive culture,

To ensure that training and development needs are identified through regular training needs analysis and that those needs are carefully budgeted and executed in line with the available resource

Ensure compliance with mandatory training requirements for all staff, regularity of appraisals for all staff and appropriate performance management and arrangements

To lead investigations and reviews of incidents and potential performance issues in line with Trust policy, and in a thorough and transparent manner, within appropriate timescales, seeking support and guidance as necessary

Line management of administrative staff within the relevant clinical specialty, either directly or through delegated responsibility

Person Specification

Qualifiactions

Essential

Educated to Degree level or equivalent experience Management/leadership qualification or equivalent experience Evidence of continued professional development Further relevant training

Desirable

Project Management Qualification

Experience

Essential

Experience of working in a management role Experience of managing, leading and motivating a team Experience of working on projects

Knowledge

Essential

Financial procedures and a working knowledge of financial processes Business planning/annual planning Understanding of change management Able to use IT systems including Microsoft Office Good understanding of the current NHS agenda and healthcare policy Knowledge of service improvements/transformation and project management Risk management and governance

Desirable

NHS IT systems

Personal Skills

Essential

Good analytical and problem solving skills Ability to work independently and make autonomous decisions Ability to embrace, lead and drive change Ability to organise and prioritise own workload and direct the work to others and adjust plans as required in both the short and long term

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