Network Support Engineer

3 months ago


Bedford, United Kingdom Service Express Full time

Details

Service Express is looking for a talented professional who wants the opportunity to serve as a Network Support Engineer in our organisation. The Network Support Engineer will provide 2nd and 3rd level support to customers and client personnel as part of the services covered by managed service contracts; assist in the use of Network & Security based systems, technology, and products throughout the organisation; and ongoing support for the Sales and Services teams in delivering contracted services.

Here’s what this position is all about:

Provide operational assistance and support to customers and internal teams within the Managed Services business. Provide out of hours on call support for Network & Security support for contracted services & software support 24/7 on a rota basis. Managing escalations to vendors where required and ensuring the customer is kept up to date on progress. Attend customer meetings and provide Network & Security technical solutions to deliver contracted services. Assist with performing Data Availability testing and full invocation for customers. Perform hands on activities within the data centres, which might include cabling, commissioning equipment, performing troubleshooting. Own and manage customer transitions activities to a defined process and to successful completion. Resolving support calls and attending customer sites as appropriate. To undertake training as discussed and agreed in order to ensure up to date knowledge for Cisco and Checkpoint Support is maintained. Ensure change control process is followed for all changes to customer systems. Attend customer sites when required in pre-sales Network & Security technical environment with the ability to demonstrate Network & Security knowledge to the customer. Ensure knowledge is communicated throughout the team to improve all round team knowledge. Assist/train Service Desk staff. Assist and work with SDM’s to provide Network & Security technical knowledge to customers when required. Provide all documentation required for standard Service EXpress solutions including High and Low Level designs Ensure the implementation of best practice and compliance with Network and Security procedures, routines and protocol including security, safety and regulatory. Undertake other related tasks as requested by the Technical Services Manager

What we are hoping you can bring to the Service Express team…

At least 3 years working as a Network & Security Engineer or equivalent Experience working in a supervisory role when working with more junior members of the team Cisco CCNA / CCNP or relevant experience Checkpoint CSSA / CCSE or relevant experience Proven track record of supporting WAN/LAN based network services Experience of network security & firewalls (CISCO & Checkpoint products) Extensive knowledge & use of Microsoft applications (inc. VISIO) Experience of using network management & diagnostic tools Maintain current market knowledge Ability to produce technical documents & procedures Strong organisational and administrative skills Ability to assist/train staff Excellent problem determination, analytical and resolution skills Transformation & automation of repetitive tasks Provide day-to-day support communications Good communication skills internally & externally Ability to demonstrate initiative Good telephone manner Excellent customer facing skills

What you will get? 

Up to £50,000 annual salary +15% Bonus On-call Rota at an additional rate Overtime pay Lifestyle Benefits, Employee Assistance Program, Life assurance, Private Medical Insurance and more. Paid volunteer hours A Collaborative company that focuses on providing our employees and customers through the best experience On site Gym and use of personal trainers

  • Bedford, Bedford, United Kingdom Service Express Full time

    About the RoleService Express is seeking a highly skilled Network Support Specialist to join our team. As a Network Support Specialist, you will provide 2nd and 3rd level support to customers and internal teams within the Managed Services business.Key ResponsibilitiesProvide operational assistance and support to customers and internal teams within the...

  • Network Specialist

    3 months ago


    Bedford, United Kingdom Werfen Full time

    Overview Werfen Werfen, founded in , is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solutions for use primarily in hospitals and independent clinical laboratories. The Company’s business lines include Hemostasis, Acute Care, and Autoimmunity...


  • Bedford, Bedford, United Kingdom Service Express Full time

    Position Overview Service Express is seeking a skilled individual to join our team as a Network Support Engineer . In this role, you will be responsible for delivering 2nd and 3rd level support to our clients and internal stakeholders as part of our managed service agreements. You will assist in the utilization of Network & Security systems,...


  • Bedford, United Kingdom The Collective Network Full time

    As a Project Engineer within this business no one day will be the same down to the varied offering of engineering projects and diverse customer base. And, as this is a small team within a global business there is a huge opportunity to progress and develop yourself. You'll be given autonomy in this role to get the projects completed but will have a supportive...


  • Bedford, United Kingdom The Collective Network Full time

    As a Project Engineer within this business no one day will be the same down to the varied offering of engineering projects and diverse customer base. And, as this is a small team within a global business there is a huge opportunity to progress and develop yourself. You'll be given autonomy in this role to get the projects completed but will have a supportive...


  • Bedford, United Kingdom The Collective Network Full time

    As a Project Engineer within this business no one day will be the same down to the varied offering of engineering projects and diverse customer base. And, as this is a small team within a global business there is a huge opportunity to progress and develop yourself. You'll be given autonomy in this role to get the projects completed but will have a supportive...


  • Bedford, United Kingdom The Collective Network Full time

    As a Project Engineer within this business no one day will be the same down to the varied offering of engineering projects and diverse customer base. And, as this is a small team within a global business there is a huge opportunity to progress and develop yourself. You'll be given autonomy in this role to get the projects completed but will have a supportive...


  • Bedford, United Kingdom The Collective Network Full time

    As a Project Engineer within this business no one day will be the same down to the varied offering of engineering projects and diverse customer base. And, as this is a small team within a global business there is a huge opportunity to progress and develop yourself. You'll be given autonomy in this role to get the projects completed but will have a...

  • Service Engineer

    1 month ago


    Bedford, United Kingdom Utilise Recruitment Full time

    Service EngineerBedfordshire£28,000We are currently seeking a Service Engineer to join our Infrastructure Technology clients. The role will be based in Bedfordshire with a salary up to £28,000.Responsibilities for Service EngineerMaintaining and commissioning all equipment to high standards and the customer’s specificationCarry out all routine work in...

  • IT Support

    4 days ago


    Bedford, United Kingdom DMS Computer Recruitment Full time

    Established IT Company seeks an IT Support for remote Support from their offices and, at times, Onsite support at their clients' premises. Previous IT Tech Support experience is required. You will live locally to Bedford and possess a UK Driving Licence. Experience supporting: Microsoft 365 Administration and Troubleshooting Desktop Operating systems inc...


  • Bedford, Bedford, United Kingdom Network Rail Full time

    Overview As a crucial member of our team, you will contribute to the daily operations that keep our railway network functioning effectively. Role Responsibilities Your primary focus will be on the maintenance and inspection of the railway track, ensuring safety and efficiency. This position requires outdoor work in varying weather conditions, and you will be...


  • Bedford, Bedford, United Kingdom Siamo Recruitment Full time

    Position OverviewAftercare Engineer RequiredAre you proficient in mechanical or electrical systems and possess strong customer service skills? If you enjoy tackling technical issues and providing solutions, we have a rewarding position for you.Key Responsibilities:As an Aftercare Engineer, you will serve as the primary technical resource for our...


  • Bedford, Bedford, United Kingdom Siamo Recruitment Full time

    Job OverviewAftercare Engineer NeededAre you proficient in mechanical or electrical systems and possess a strong aptitude for customer service? If you thrive on solving technical issues and enjoy engaging with clients, we have a promising opportunity for you.Position Summary: We are seeking a skilled Aftercare Engineer to enhance our dynamic team. In this...

  • Operative

    3 weeks ago


    Bedford, United Kingdom Network Rail Full time

    Brief Description You'll help keep our nation moving every single day. Acritical part of the work we do is the daily upkeep of the rail network. As an operative you'll work outdoors in a small team, supporting essential maintenance to keep the railway running safely and smoothly for passengers and freight users. Our operative community comes from a...


  • Bedford, United Kingdom Ashdown Group Full time

    Senior Systems Engineer – South West London - £65,000 A highly successful SME retail business with offices based in South West London are looking for a personable Senior Systems Engineer to join them.  As the Senior IT Engineer, you will be responsible for providing comprehensive technical support to end-users, maintaining, and administering...

  • Engineer Pentesting

    3 months ago


    Bedford, United Kingdom Vertiv Full time

    Who are we? Vertiv, a $ global organization with nearly 24,000 employees, designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities.  We support today’s growing mobile and cloud computing markets with a portfolio of power, thermal and...


  • Bedford, Bedford, United Kingdom Siamo Recruitment Full time

    Position OverviewAftercare Engineer RequiredAre you skilled in mechanical or electrical systems and passionate about providing exceptional customer service? If you thrive on solving technical problems and enjoy assisting clients, we have a compelling opportunity for you.Key Responsibilities:As an Aftercare Engineer, you will serve as the primary technical...


  • Bedford, Bedford, United Kingdom Siamo Recruitment Full time

    Job OverviewAftercare Engineer NeededAre you skilled in mechanical or electrical systems and have a passion for assisting customers? If you thrive on tackling technical challenges and delivering solutions, we have an intriguing position for you.Position Summary: We are seeking a proficient Aftercare Engineer to become an essential part of our dynamic team....


  • Bedford, United Kingdom Solutions Through Knowledge Remote Work Freelance Full time

    Job title: Data Cabling Engineer / Data Cable EngineerLocation: Bedford, Bedfordshire Salary: £180 per day (CIS, Limited Company or PAYE - contractor can choose)Pay frequency: WeeklyStandard hours: Monday to Friday, 8am-4pmDuration: 3 months initiallyStart date: ASAP Role We are assisting a successful company that specialises in the installation of copper...


  • Bedford, Bedford, United Kingdom Siamo Recruitment Full time

    Job OverviewAftercare Engineer RequiredAre you proficient in mechanical or electrical systems and possess exceptional customer service skills? If you thrive on solving technical problems and enjoy assisting clients, we have a remarkable opportunity for you.Position Summary: We are seeking a skilled Aftercare Engineer to become a key player in our expanding...