Network Support Specialist

2 weeks ago

Bedford, Bedford, United Kingdom Service Express Full time

About the Role

Service Express is seeking a highly skilled Network Support Specialist to join our team. As a Network Support Specialist, you will provide 2nd and 3rd level support to customers and internal teams within the Managed Services business.

Key Responsibilities

  • Provide operational assistance and support to customers and internal teams within the Managed Services business.
  • Provide out of hours on-call support for Network & Security support for contracted services & software support 24/7 on a rota basis.
  • Manage escalations to vendors where required and ensure the customer is kept up to date on progress.
  • Attend customer meetings and provide Network & Security technical solutions to deliver contracted services.
  • Assist with performing Data Availability testing and full invocation for customers.
  • Perform hands-on activities within the data centers, which might include cabling, commissioning equipment, performing troubleshooting.
  • Own and manage customer transitions activities to a defined process and to successful completion.
  • Resolve support calls and attend customer sites as appropriate.
  • Undertake training as discussed and agreed in order to ensure up-to-date knowledge for Cisco and Checkpoint Support is maintained.
  • Ensure change control process is followed for all changes to customer systems.
  • Attend customer sites when required in pre-sales Network & Security technical environment with the ability to demonstrate Network & Security knowledge to the customer.
  • Ensure knowledge is communicated throughout the team to improve all-round team knowledge.
  • Assist/train Service Desk staff.
  • Assist and work with SDM's to provide Network & Security technical knowledge to customers when required.
  • Provide all documentation required for standard Service Express solutions including High and Low Level designs.
  • Ensure the implementation of best practice and compliance with Network and Security procedures, routines, and protocol including security, safety, and regulatory.
  • Undertake other related tasks as requested by the Technical Services Manager.

Requirements

  • At least 3 years working as a Network & Security Engineer or equivalent.
  • Experience working in a supervisory role when working with more junior members of the team.
  • Cisco CCNA / CCNP or relevant experience.
  • Checkpoint CSSA / CCSE or relevant experience.
  • Proven track record of supporting WAN/LAN based network services.
  • Experience of network security & firewalls (CISCO & Checkpoint products).
  • Extensive knowledge & use of Microsoft applications (inc. VISIO).
  • Experience of using network management & diagnostic tools.
  • Maintain current market knowledge.
  • Ability to produce technical documents & procedures.
  • Strong organisational and administrative skills.
  • Ability to assist/train staff.
  • Excellent problem determination, analytical, and resolution skills.
  • Transformation & automation of repetitive tasks.
  • Provide day-to-day support communications.
  • Good communication skills internally & externally.
  • Ability to demonstrate initiative.
  • Good telephone manner.
  • Excellent customer-facing skills.

What We Offer

  • Up to £50,000 annual salary +15% Bonus.
  • On-call Rota at an additional rate.
  • Overtime pay.
  • Lifestyle Benefits, Employee Assistance Program, Life assurance, Private Medical Insurance, and more.
  • Paid volunteer hours.
  • A Collaborative company that focuses on providing our employees and customers through the best experience.
  • On-site Gym and use of personal trainers.

  • IT Support Specialist

    2 days ago

    Bedford, Bedford, United Kingdom DMS Full time

    About DMSDMS is a leading provider of innovative IT solutions, dedicated to delivering exceptional support to our clients. We are seeking an experienced IT Support Specialist to join our team, providing remote and onsite support to our clients across the UK.Job SummaryWe are looking for a highly skilled IT Support Specialist to join our team. As an IT...

  • IT Support Specialist

    2 days ago

    Bedford, Bedford, United Kingdom DMS Full time

    About DMSDMS is a leading provider of innovative IT solutions, dedicated to delivering exceptional support to our clients. We are seeking an experienced IT Support Specialist to join our team, providing remote and onsite support to our clients across the UK.Job SummaryWe are looking for a highly skilled IT Support Specialist to join our team. As an IT...

  • IT Support Specialist

    5 days ago

    Bedford, Bedford, United Kingdom DMS Full time

    About DMSDMS is a leading provider of innovative IT solutions, dedicated to delivering exceptional support to our clients. We are seeking an experienced IT Support Specialist to join our team, providing remote and onsite support to our clients across the UK.Job SummaryWe are looking for a highly skilled IT Support Specialist to join our team. As an IT...

  • Client Support Specialist

    3 weeks ago

    Bedford, Bedford, United Kingdom Hays Business Support Full time

    Position OverviewHays Business Support is looking for enthusiastic and customer-oriented professionals to become part of our team as Client Support Specialists.Key Responsibilities:Manage incoming communications through calls, emails, and chat platforms with a focus on professionalism and understanding.Provide assistance to clients regarding inquiries,...

  • Technical Support Specialist

    3 weeks ago

    Bedford, Bedford, United Kingdom DMS Full time

    DMS, a reputable technology firm, is in search of a Technical Support Specialist to provide remote assistance from our headquarters and, occasionally, on-site support at client locations. Applicants should have prior experience in IT technical support. A valid UK Driving Licence is essential. Key Responsibilities: Administration and troubleshooting of...

  • Employment Support Specialist

    5 days ago

    Bedford, Bedford, United Kingdom Red 5 People Full time

    About the RoleWe are seeking a highly motivated and experienced Employment Support Specialist to join our team at Red 5 People. As an Employment Support Specialist, you will play a vital role in helping individuals with mental health issues to achieve their employment goals.Key ResponsibilitiesNetwork and establish relationships with local businesses and...

  • Healthcare Support Specialist

    3 days ago

    Bedford, Bedford, United Kingdom Sue Ryder Full time

    About the RoleWe are seeking a dedicated and compassionate Healthcare Support Specialist to join our team at Sue Ryder St Johns Hospice. As a key member of our healthcare team, you will play a vital role in providing high-quality, specialist end-of-life care to patients and their families.Key ResponsibilitiesCommunicate effectively and appropriately with...

  • Healthcare Support Specialist

    5 days ago

    Bedford, Bedford, United Kingdom Sue Ryder Full time

    About the RoleWe are seeking a dedicated and compassionate Healthcare Support Specialist to join our team at Sue Ryder St Johns Hospice. As a key member of our healthcare team, you will play a vital role in providing high-quality, specialist end-of-life care to patients and their families.Key ResponsibilitiesCommunicate effectively and appropriately with...

  • Technical Support Specialist

    3 weeks ago

    Bedford, Bedford, United Kingdom Latcom plc Full time

    Position: Technical Support SpecialistLatcom plc is seeking a dedicated Technical Support Specialist to join our team. This role is primarily office-based, with standard working hours from 8:30 AM to 5:30 PM.Key Requirements: Reside in proximity to the office location. Proven experience in both 1st Line and 2nd Line support roles. Possess a valid driving...

  • Employment Support Specialist

    4 days ago

    Bedford, Bedford, United Kingdom Red 5 People Full time

    About the Role:This is an exciting opportunity to join Red 5 People as an Employment Support Specialist, where you will play a vital role in helping individuals achieve their career goals and improve their mental health.Key Responsibilities:Network and establish relationships with local businesses and organizations to promote employment opportunitiesWork...

  • IT Support Specialist

    5 days ago

    Bedford, Bedford, United Kingdom DMS Full time

    About DMSDMS is a leading provider of IT services, dedicated to delivering exceptional support to our clients. We are seeking an experienced IT Support Technician to join our team, providing remote and onsite support to our clients.Key ResponsibilitiesProvide technical support for Microsoft 365, desktop operating systems, office applications, and network...

  • IT Support Specialist

    3 days ago

    Bedford, Bedford, United Kingdom DMS Full time

    About DMSDMS is a leading provider of IT services, dedicated to delivering exceptional support to our clients. We are seeking an experienced IT Support Technician to join our team, providing remote and onsite support to our clients.Key ResponsibilitiesProvide technical support for Microsoft 365, desktop operating systems, office applications, and network...

  • Endodontist Specialist

    1 week ago

    Bedford, Bedford, United Kingdom Rodericks Dental Partners Full time

    Opportunity for a Skilled EndodontistRodericks Dental Partners is seeking an experienced endodontist to join their team of clinicians. As a specialist in endodontics, you will have the opportunity to work with advanced equipment and provide services to private patients.Key Responsibilities:Collaborate with a team of experienced clinicians to provide...

  • Endodontist Specialist

    3 days ago

    Bedford, Bedford, United Kingdom Rodericks Dental Partners Full time

    Opportunity for a Skilled EndodontistRodericks Dental Partners is seeking an experienced endodontist to join their team of clinicians. As a specialist in endodontics, you will have the opportunity to work with advanced equipment and provide services to private patients.Key Responsibilities:Collaborate with a team of experienced clinicians to provide...

  • Culinary Support Specialist

    3 weeks ago

    Bedford, Bedford, United Kingdom Chartwells - Schools Full time

    Culinary Support Specialist - Chartwells We are seeking a dedicated Culinary Support Specialist to assist in the efficient operation of our kitchen services at Chartwells. This role is part-time, with a commitment of 20 hours per week. As a Culinary Support Specialist, you will leverage your skills to uphold a high standard of service and quality. In return,...

  • Network Infrastructure Engineer

    5 days ago

    Bedford, Bedford, United Kingdom Solutions Through Knowledge Full time

    About the RoleWe are seeking a skilled Data Cabling Engineer to join our team at Solutions Through Knowledge. As a Data Cabling Engineer, you will be responsible for installing and maintaining copper and fibre network cabling systems for our clients.Key ResponsibilitiesInstall and terminate Cat6 and Cat6a cabling systemsDeploy WiFi hardware and ensure...

  • Culinary Support Specialist

    3 weeks ago

    Bedford, Bedford, United Kingdom Chartwells - Schools Full time

    Culinary Support Specialist - Chartwells We are seeking a committed Culinary Support Specialist to contribute to the efficient operation of our food service at Chartwells. This part-time role, with a commitment of 20 hours per week, is essential in maintaining our high standards of food quality and service. As a Culinary Support Specialist, you will play a...

  • Culinary Support Specialist

    3 weeks ago

    Bedford, Bedford, United Kingdom Chartwells - Schools Full time

    Culinary Support Specialist - Chartwells We are seeking a committed Culinary Support Specialist to assist in the efficient operation of our kitchen services. This part-time role involves a contract of 20 hours per week. As a Culinary Support Specialist, you will leverage your skills to uphold exceptional standards of service. In return, you will have...

  • 3.5t Van Driver

    5 days ago

    Bedford, Bedford, United Kingdom ADR Network Full time

    Job Summary:A leading logistics provider in the healthcare sector is seeking skilled 3.5t van drivers with a passion for customer service to join their team at ADR Network. As a key ambassador for the company, you will be responsible for delivering a mix of ambient and temperature-controlled pharmaceutical products to hospitals, care homes, and chemists, as...

  • Clinical Support Specialist

    3 weeks ago

    Bedford, Bedford, United Kingdom ThinkWorkforce Full time £12

    Position: Clinical Support SpecialistWorking Days: Monday to FridayCompensation: Competitive hourly rate (paid as a sole trader, ensuring you receive the full amount)ThinkWorkforce is a prominent and forward-thinking provider of community healthcare services. We focus on delivering exceptional support for both primary and secondary care, offering...