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Technical Support Specialist

2 months ago

Bedford, Bedford, United Kingdom Latcom plc Full time
Position: Technical Support Specialist

Latcom plc is seeking a dedicated Technical Support Specialist to join our team. This role is primarily office-based, with standard working hours from 8:30 AM to 5:30 PM.


Key Requirements:
  • Reside in proximity to the office location.
  • Proven experience in both 1st Line and 2nd Line support roles.
  • Possess a valid driving license and access to a vehicle for occasional site visits.
  • Strong ability to manage workloads effectively under pressure and meet deadlines.
  • Excellent organizational, decision-making, judgment, and planning capabilities.
  • Exceptional customer service skills to comprehend client needs and concerns.

Technical Proficiencies:
  • Administration of Active Directory.
  • Proficiency in Windows 10/11.
  • Solid understanding of networking technologies, including LAN, WAN, TCP/IP, routing, switching, and subnet addressing.
  • Familiarity with Microsoft 365.
  • Knowledge of desktop operating systems.
  • Competence in office applications.
  • Experience with Windows Server operating systems.
  • Understanding of wireless technologies and firewalls.

Responsibilities:
  • Provide high-quality remote and on-site support for a variety of technical issues.
  • Address and resolve client inquiries, issues, or incidents effectively.
  • Utilize multiple platforms to manage, respond to, and escalate issues as necessary.
  • Employ a hands-on approach to problem-solving, ensuring adherence to strict service level agreements (SLAs).
  • Take ownership of assigned incidents and manage them through to resolution.
  • Ensure compliance with SLAs regarding response times, resolution times, and first-time fixes.
  • Conduct application troubleshooting as required.

For additional details and a comprehensive job specification, please submit your CV.