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Technical Support Specialist

1 month ago

Bedford, Bedford, United Kingdom Werfen Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Werfen. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and Werfen field personnel in a call center environment.

Key Responsibilities:

  • Provide first-line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve issues.
  • Maintain accurate records of all customer interactions as per Quality System requirements.
  • Follow procedures to escalate unresolved issues as appropriate.
  • Participate in on-call rotation and coverage during off-shift hours/weekends/holidays as required.

Requirements:

  • Bachelor's degree in Biology, Medical Technology, Biomedical Engineering, or a related field, or equivalent experience required.
  • Minimum three years' experience in a clinical setting or clinical support role in a regulated environment required.
  • Strong knowledge of Hemostasis/QC highly required.
  • Acute Care Diagnostics: Strong knowledge of point of care testing (example: Generalist/Chemistry or other) required.

Preferred Skills:

  • Proficiency in MS Windows operating systems and MS Office applications.
  • Language: Fluency in English required; proficiency in French desirable.

About Werfen:

Werfen is a growing, family-owned, innovative company founded in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials.