Technical Support Specialist

6 days ago


Bedford, Bedford, United Kingdom Werfen Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Werfen. As a key member of our support team, you will provide technical assistance to customers and Werfen field personnel in a call center environment.

Key Responsibilities

  • Provide first-line contact and ownership for technical assistance on Werfen products and services, including research, troubleshooting, and identifying solutions to resolve customer issues.
  • Maintain accurate records of all customer interactions as per Quality System requirements.
  • Follow procedures to escalate unresolved issues as appropriate.
  • Participate in on-call rotation and coverage during off-shift hours/weekends/holidays as required.

Requirements

  • Bachelor's degree in Biology, Medical Technology, Biomedical Engineering, or a related field, or equivalent experience required.
  • Minimum three years' experience in a clinical setting or clinical support role in a regulated environment required.
  • Strong knowledge of Hemostasis and Acute Care Diagnostics, including point-of-care testing, required.

What We Offer

  • Opportunity to work with a leading company in the diagnostic industry.
  • Collaborative and dynamic work environment.
  • Competitive compensation and benefits package.


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