Network Infrastructure Specialist
8 hours ago
Service Express is seeking a highly skilled Network Support Engineer to join our team. As a key member of our Managed Services business, you will provide 2nd and 3rd level support to customers and internal teams. Your expertise in network security and firewalls, particularly with Cisco and Checkpoint products, will be essential in delivering contracted services.
Responsibilities
- Provide operational assistance and support to customers and internal teams within the Managed Services business.
- Manage escalations to vendors where required, ensuring timely updates to customers on progress.
- Assist with performing Data Availability testing and full invocation for customers.
- Perform hands-on activities within data centers, including cabling, commissioning equipment, and troubleshooting.
- Own and manage customer transitions activities to defined processes and successful completion.
- Resolve support calls and attend customer sites as necessary.
- Undertake training to maintain up-to-date knowledge on Cisco and Checkpoint Support.
- Ensure change control process adherence for all changes to customer systems.
- Communicate knowledge throughout the team to improve overall team knowledge.
- Assist/train Service Desk staff.
- Work with SDMs to provide Network & Security technical knowledge to customers when required.
- Provide documentation for standard Service Express solutions, including High and Low Level designs.
- Implement best practice and compliance with Network and Security procedures, routines, and protocol, including security, safety, and regulatory standards.
- Perform other related tasks as requested by the Technical Services Manager.
Requirements
- At least 3 years working as a Network & Security Engineer or equivalent.
- Experience working in a supervisory role with more junior members of the team.
- Cisco CCNA / CCNP or relevant experience.
- Checkpoint CSSA / CCSE or relevant experience.
- Proven track record of supporting WAN/LAN based network services.
- Extensive knowledge of network security and firewalls (CISCO & Checkpoint products).
- Strong organizational and administrative skills.
- Excellent problem determination, analytical, and resolution skills.
- Ability to produce technical documents and procedures.
- Good communication skills internally and externally.
- Ability to demonstrate initiative.
- Excellent customer-facing skills.
- Up to £50,000 annual salary + 15% Bonus.
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