IT Support and Maintenance Professional

7 hours ago


Bedford, Bedford, United Kingdom Service Express Full time
Service Express Job Opportunity
We are looking for an experienced Network Support Engineer to join our team. As a key member of our Managed Services business, you will be responsible for providing 2nd and 3rd level support to customers and internal teams. Your expertise in network security and firewalls, particularly with Cisco and Checkpoint products, will be crucial in delivering contracted services.

About the Role
- You will work closely with our customers and internal teams to resolve issues and deliver excellent service quality.
- Your responsibilities will include managing escalations to vendors, assisting with data availability testing, and performing hands-on activities within data centers.
- You will own and manage customer transitions, resolve support calls, and train Service Desk staff.
- You will also assist with producing technical documents, implementing best practices, and communicating knowledge throughout the team.
- We are looking for someone with at least 3 years of experience as a Network & Security Engineer or equivalent.
- You should have strong organizational and administrative skills, as well as excellent problem determination, analytical, and resolution skills.
- A proven track record of supporting WAN/LAN based network services is essential, along with extensive knowledge of network security and firewalls (CISCO & Checkpoint products).
- The salary for this role is up to £50,000 per annum, plus a 15% bonus.

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