Cyber Security Engineer

3 days ago


Bedford, Bedford, United Kingdom Service Express Full time
Network Support Engineer Role Description
We are seeking a highly skilled Network Support Engineer to join our team at Service Express. This exciting opportunity will see you working closely with our customers and internal teams to deliver exceptional service quality.

Key Responsibilities
- Provide second and third-level support to customers and internal teams.
- Manage vendor escalations, ensure timely updates to customers, and perform data availability testing.
- Carry out hands-on activities within data centers, including cabling, commissioning equipment, and troubleshooting.
- Oversee customer transitions, resolving support calls, and attending customer sites as needed.
- Train Service Desk staff and communicate knowledge throughout the team.
- Produce technical documents, implement best practices, and ensure change control process adherence.
- Maintain up-to-date knowledge on Cisco and Checkpoint Support through regular training.
- Develop and maintain strong relationships with customers and internal teams, providing excellent customer-facing skills.
- Salary: up to £50,000 per annum, plus a 15% bonus.

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