Senior Network and Security Solutions Specialist
2 days ago
Company Overview
Service Express is a leading provider of innovative IT solutions, dedicated to delivering exceptional support and services to its customers.
Salary and Benefits
The annual salary for this position is up to £60,000, with an additional 15% bonus. On-call rotations come with extra standby rates, and overtime pay is also available.
In addition, employees can enjoy continuous development opportunities, including training on Cisco and Checkpoint technologies. The company offers a comprehensive benefits package, including Lifestyle Benefits, Employee Assistance Program, Private Medical Insurance, and more. Paid volunteer hours are also provided.
Job Description
This role involves delivering second- and third-level technical support to customers under managed service agreements. Key responsibilities include assisting with the use of network and security systems across the organization, supporting sales and services teams in fulfilling contractual commitments, and designing and implementing solutions based on standard Service Express offerings.
The successful candidate will be responsible for providing operational assistance and support to customers and internal teams within the Managed Services business. They will also provide out-of-hours on-call support for Network & Security support, manage escalations to vendors, attend customer meetings, and perform hands-on activities within data centers.
Required Skills and Qualifications
- At least 4 years of experience as a Network & Security Engineer or equivalent;
- Cisco CCNA / CCNP or relevant experience;
- Checkpoint CSSA / CCSE or relevant experience;
- Fortigate / Fortinet Firewall experience;
- F5 Load Balancers inc Big IP;
- Proven track record of supporting WAN / LAN based network services;
- Experience of network security & firewalls (CISCO & Checkpoint products);
- Extensive knowledge & use of Microsoft applications (inc. VISIO);
- Experience of using network management & diagnostic tools;
- Knowledge of industry trends and market developments;
- Passion for supporting and training staff, fostering knowledge sharing and development;
- Excellent problem-solving skills with strong analytical and troubleshooting abilities.
Bonus Information
Ahead of 2027, this individual will play a key stakeholder role in replacing the Data Centre Core Network. With regular reviews and feedback sessions, you will be empowered to contribute to company growth and development.
About Us
Service Express is an equal opportunity employer. We value diversity and strive to create an inclusive work environment where everyone has the chance to thrive. To apply for this position, please submit your application through our official website. Authorization to work in the country you are applying to is a precondition of employment. We do not sponsor applicants for work visas. Please note that we process personal information in accordance with our Privacy Policy. For European residents, please click here to review our fair processing notice.
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