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Groups Administrator

2 months ago

London, United Kingdom The Tower Full time

The Role

The Groups Administrator supports the management of the groups reservations process between the stages of a signed contract to operational delivery before arrival. This role liaises with clients to ensure all needs are anticipated and catered for before arrival at the hotel, including briefing the operations team for their management from time of arrival at the hotel. This is a maternity cover role, and may support all hotels within the group.


What we look for

Good Communication skills with a strong customer service focus Be courteous and focused on providing a consistently high standard of service. Must be standards driven and detail orientated. Be positive, enthusiastic, and professional Must be focussed on delivering targets and budgets Good knowledge of Excel, Opera PMS and Opera Sales & Catering Microsoft Office knowledge Ability to plan, prioritize and multi-task Flexible and adaptable to change Attention to detail Team Player

What's in it for you?

Great development opportunities Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group Interest free season ticket loans (conditions apply) Access to a 24/7 Employee Assistance Program Pension and Healthcare Schemes Wagestream - get access to earned salary before payday Paid volunteering days Generous recommend a friend scheme Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent) Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Great Recognition program ...and many more