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Scheduler/Planner (Customer services & call centre experience)

3 months ago

Salford, United Kingdom Sodexo Full time
Job Introduction

Scheduler/Planner – Customer services/call centre experience

As a Scheduler and Planner at Command Centre Salford you will have amazing relationship building and influencing capabilities who will schedule Planned Preventative Maintenance (PPM) and reactive works.   

The successful applicant  will interact with Customers and Vendors ensuring a prompt, professional and efficient service, in terms of initial response ( via telephone, email message), accurate recording of requests for service and escalating problems before they become issues. Also manage the work orders through to completion and escalate any issues. 

Role Responsibility

What you will be doing

  • To accurately record details of the Site Delivery Teams, Engineering and Third-Party Suppliers and ensure that Team Leaders are aware of situations which could develop into issues.
  • To build relationships with key Stakeholders on-site and understand site requirements and specifications.
  • To have a proactive approach to job tasks and responsibilities.
  • To proactively manage work orders to completion.
  • To work within, and to, processes and procedures, raising and managing purchase orders.
  • To respond quickly and efficiently to incoming questions and requests ( via telephone, email message) in line with Client service levels.

  For a full list of responsibilities please view the attached job description

The Ideal Candidate
  • Excellent communication skills - written and verbal.
  • A minimum of 2 years Customer Service experience (preferably in a Command Center and / or Call Center environment).
  • Intermediate computer skills in MS Office – Word, Excel.
  • Prior knowledge and skills in utilizing CMMS applications, Maximo - especially work planning and scheduling functionalities.
  • Have a good understanding of reactive and planned maintenance works, to enable planning of works within SLAs / KPIs.
  • Motivation to work within a Team environment.
  • Relationship building and influencing capabilities.
  • Keen attention to detail with the ability to prioritize and execute a diverse workload in a high-pressure environment.
  • Ability to deliver exceptional customer service to Stakeholders (internal and external)

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

  • Flexible and dynamic work environment
  • Competitive compensation
  • Access to ongoing training and development programs
  • Countless opportunities to grow within the company

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Package Description

In return for your hard work we offer a salary of  £25,000 Plus a bonus of up to 5% company performance related

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

Shift Patterns : 5 days out of 7, scheduled between Monday and Sunday, with shifts occurring between 6:00 AM and 7:00 PM.