Scheduler/planner (Supply Customer Services & Call
2 weeks ago
Job Introduction We are looking for a highly skilled customer service, helpdesk operative to join our Supply Solutions Team as a **Supply Solutions Consultant**. Where you will be responsible for providing high quality customer service to internal and external stakeholders.
You will respond to issues and queries in a timely and efficient manner, gathering factual information and making effective decisions. While maintaining a accurate and detailed log of all calls received inline with company policies and procedures.
In return, we offer excellent benefits in a purely customer service focused environment working core hours Monday to Friday, offering exposure to the wider Sodexo teams with the support and encouragement to develop your skillset.
If you are a pro-active individual with sharp problem-solving skills and the drive to see continuous improvement we would love to hear from you.
**What you’ll do**:
- Escalate issues through the appropriate channels in a timely manner and advise customers of actions taken
- Complete work items in line with agreed service level agreements
- Make effective decisions after gathering relevant factual information and reviewing the appropriate level of detail
- Fulfil own role and work with the team to work towards common goal
***What you bring**:Essential**
- Previous experience of a contact centre / helpdesk environment
- Qualified with GCSEs C Grades (or equivalent) in Mathematics and English Language
- A confident communicator with the ability to work to tight deadlines
- Problem-solving skills
Drive to find solutions using initiative and aptitude
- Flexible and adaptive to business requirements
**Desirable**
- Experienced with delivering within SLAs
- Effective written and oral communication skills
- Collaborative team working skills
- Ability to organise and prioritise workloads effectively within a busy Support Service environment
- Ability to self-manage workloads and prioritise support requests
**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
- Flexible and dynamic work environment
- Competitive compensation
- Access to ongoing training and development programs
- Countless opportunities to grow within the company
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