Call Centre Quality Assurance Specialist

4 hours ago


Salford, United Kingdom AWD online Full time
Job Overview:

We are looking for a Call Centre Quality Assurance Specialist to join our team. As a Call Centre Quality Assurance Specialist, you will be responsible for ensuring that our call centre operates to the highest standards of quality and compliance.

The successful candidate will have experience in quality assurance and control within a call centre or financial services environment. They will be able to ensure that all aspects of the call centre's operations meet the required standards, including customer service, data protection, and regulatory requirements.

This is a critical role that requires strong analytical skills, attention to detail, and excellent communication skills. The ability to work under pressure and meet deadlines is essential, as well as the ability to coach and train colleagues on quality and compliance.

Key Responsibilities:

  • Ensure that all aspects of the call centre's operations meet the required standards
  • Conduct quality audits and provide recommendations for improvement
  • Develop and implement training programs to enhance colleague skills and knowledge on quality and compliance
  • Coach and train colleagues on quality and compliance

Requirements:

  • Experience in quality assurance and control within a call centre or financial services environment
  • Strong analytical skills, attention to detail, and excellent communication skills
  • Ability to work under pressure and meet deadlines
  • Coaching and training skills to develop colleagues' knowledge and skills

Salary: £31,000 per annum

Location: Salford Quays, Manchester (M5 3EF)



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