Customer Service Scheduler with Call Centre Experience

3 days ago


Salford, Salford, United Kingdom Sodexo Full time
Job Overview

Sodexo is seeking an experienced Customer Service Scheduler to join our team at Command Centre Salford.

This role requires a proactive individual who can build relationships with key stakeholders, manage work orders efficiently, and ensure exceptional customer service.

The ideal candidate will have a minimum of 2 years' experience in customer service, preferably in a command centre or call centre environment.

Key Responsibilities
  • Record details of site delivery teams, engineering, and third-party suppliers.
  • Build relationships with on-site stakeholders and understand site requirements.
  • Manage work orders proactively to completion.
  • Work within processes and procedures, raising and managing purchase orders.
  • Respond quickly and efficiently to incoming questions and requests.
Requirements
  • Excellent communication skills - written and verbal.
  • Intermediate computer skills in MS Office – Word, Excel.
  • Prior knowledge and skills in utilizing CMMS applications, Maximo - especially work planning and scheduling functionalities.
  • Ability to deliver exceptional customer service to stakeholders (internal and external).
What We Offer
  • Flexible and dynamic work environment.
  • Competitive compensation (£25,000 plus bonus of up to 5% company performance related).
  • Access to ongoing training and development programs.
  • Countless opportunities to grow within the company.


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