Customer Service Scheduler with Call Centre Experience
3 days ago
Sodexo is seeking an experienced Customer Service Scheduler to join our team at Command Centre Salford.
This role requires a proactive individual who can build relationships with key stakeholders, manage work orders efficiently, and ensure exceptional customer service.
The ideal candidate will have a minimum of 2 years' experience in customer service, preferably in a command centre or call centre environment.
Key Responsibilities- Record details of site delivery teams, engineering, and third-party suppliers.
- Build relationships with on-site stakeholders and understand site requirements.
- Manage work orders proactively to completion.
- Work within processes and procedures, raising and managing purchase orders.
- Respond quickly and efficiently to incoming questions and requests.
- Excellent communication skills - written and verbal.
- Intermediate computer skills in MS Office – Word, Excel.
- Prior knowledge and skills in utilizing CMMS applications, Maximo - especially work planning and scheduling functionalities.
- Ability to deliver exceptional customer service to stakeholders (internal and external).
- Flexible and dynamic work environment.
- Competitive compensation (£25,000 plus bonus of up to 5% company performance related).
- Access to ongoing training and development programs.
- Countless opportunities to grow within the company.
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