Customer Service Scheduler

3 weeks ago


Salford, Salford, United Kingdom Sodexo Full time

Job Title: Customer Service Scheduler

Job Summary: We are seeking a highly skilled Customer Service Scheduler to join our team at Sodexo. As a Scheduler, you will be responsible for scheduling Planned Preventative Maintenance (PPM) and reactive works, interacting with customers and vendors to ensure a prompt, professional, and efficient service.

Key Responsibilities:

  • Accurately record details of Site Delivery Teams, Engineering, and Third-Party Suppliers.
  • Build relationships with key Stakeholders on-site and understand site requirements and specifications.
  • Proactively manage work orders to completion.
  • Work within and to processes and procedures, raising and managing purchase orders.
  • Respond quickly and efficiently to incoming questions and requests in line with Client service levels.

Requirements:

  • Excellent communication skills - written and verbal.
  • A minimum of 2 years Customer Service experience (preferably in a Command Center and/or Call Center environment).
  • Intermediate computer skills in MS Office – Word, Excel.
  • Prior knowledge and skills in utilizing CMMS applications, Maximo - especially work planning and scheduling functionalities.
  • Good understanding of reactive and planned maintenance works, to enable planning of works within SLAs/KPIs.
  • Motivation to work within a Team environment.
  • Relationship building and influencing capabilities.
  • Keen attention to detail with the ability to prioritize and execute a diverse workload in a high-pressure environment.
  • Ability to deliver exceptional customer service to Stakeholders (internal and external).

What We Offer:

  • Flexible and dynamic work environment.
  • Competitive compensation.
  • Access to ongoing training and development programs.
  • Countless opportunities to grow within the company.

Package Description:

In return for your hard work, we offer a salary of £25,000 plus a bonus of up to 5% company performance related. We also offer Sodexo Discounts, promoting discounted mobile phone tariffs, savings across restaurant chains, and days out.

Shift Patterns: 5 days out of 7, scheduled between Monday and Sunday, with shifts occurring between 6:00 AM and 7:00 PM.



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