Customer Service Scheduler
2 weeks ago
We are seeking a skilled Scheduler and Planner to join our team at Command Centre Salford. As a key member of our team, you will be responsible for scheduling Planned Preventative Maintenance (PPM) and reactive works, ensuring a prompt, professional, and efficient service to our customers.
Key responsibilities include:
- Accurately recording details of Site Delivery Teams, Engineering, and Third-Party Suppliers, and ensuring Team Leaders are aware of potential issues.
- Building relationships with key stakeholders on-site and understanding site requirements and specifications.
- Proactively managing work orders to completion, ensuring timely and efficient delivery.
- Working within and to processes and procedures, raising and managing purchase orders.
- Responding quickly and efficiently to incoming questions and requests, in line with client service levels.
Requirements
- Excellent communication skills - written and verbal.
- A minimum of 2 years Customer Service experience, preferably in a Command Center and/or Call Center environment.
- Intermediate computer skills in MS Office - Word, Excel.
- Prior knowledge and skills in utilizing CMMS applications, Maximo, especially work planning and scheduling functionalities.
- A good understanding of reactive and planned maintenance works, to enable planning of works within SLAs/KPIs.
- Motivation to work within a Team environment.
- Relationship building and influencing capabilities.
- Keen attention to detail with the ability to prioritize and execute a diverse workload in a high-pressure environment.
- Ability to deliver exceptional customer service to stakeholders (internal and external).
What We Offer
- A dynamic and flexible work environment.
- Competitive compensation.
- Access to ongoing training and development programs.
- Countless opportunities to grow within the company.
Package Description
In return for your hard work, we offer a salary of £25,000, plus a bonus of up to 5% company performance-related. We also offer Sodexo Discounts, promoting discounted mobile phone tariffs, savings across restaurant chains, and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more. Shift Patterns: 5 days out of 7, scheduled between Monday and Sunday, with shifts occurring between 6:00 AM and 7:00 PM.
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Salford, Salford, United Kingdom Sodexo Full timeJob OverviewWe are seeking a skilled Scheduler/Planner to join our team at Command Centre Salford. As a key member of our team, you will be responsible for scheduling and planning Planned Preventative Maintenance (PPM) and reactive works, ensuring a prompt, professional, and efficient service to our customers.Key ResponsibilitiesAccurately record details of...
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