Service Scheduler
4 weeks ago
Job Title: Service Scheduler - Marlowe Fire & Security
Job Summary:
We are seeking a highly organized and detail-oriented Service Scheduler to join our team at Marlowe Fire & Security. As a Service Scheduler, you will be responsible for efficiently scheduling and dispatching Service & Maintenance Engineers to complete corrective and preventative maintenance visits in line with customer requirements and industry standards.
Key Responsibilities:
- Scheduling of all work within designated region in line with Service Level Agreements (SLA's).
- Proactively monitor engineer's activity to ensure that you touch base with all your engineers' daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion.
- Build and maintain good working relationships with your Engineers, Stores/Supply Chain Department & Regional Service Manager (RSM) to ensure all calls are actioned accordingly
- Work closely with your manager and support your assigned Regional Service Manager (RSM) to meet customer expectations.
- Liaise with key clients over the phone to enhance both internal & external working relationships
- Completing the Regional Schedulers checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & your regional scheduler. Sharing weekly data with RSM
- Monitor Scheduling Portal (Cash4Windows) to ensure real time visibility of your engineers, highlighting any anomalies to your RSM.
- Retrieve all phone and email messages and process accordingly within Service Level Agreements (SLA).
- Processing of orders to ensure all work is carried out in time to allow invoice to be created.
Requirements:
We are looking for candidates who offer:
- At least 2 years' experience in a Scheduling / Planning / Coordinating role.
- Experience of Scheduling Field based colleagues, such as Engineers would be an ideal background, however, other similar industry experience would definitely be considered and welcomed
- Familiarity of using in house and external systems and databases – Cash4Windows (C4W) would be a significant advantage, but not mandatory
- Proactive approach to management of workload.
- Clear communicator with good telephone manner with colleagues and customers
Benefits:
We offer a range of benefits to our employees, including:
- Basic Salary – upto £28,000 per annum depending on experience
- Royal London Pension
- Life Assurance 4x Salary
- Paid Holidays plus Bank Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
- Free, secure on-site parking
- Free, on-site gym
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