Customer Service Representative
1 day ago
Customer Service Advisor Opportunity
In this exciting role, you will be working as a Customer Service Advisor / Contact Centre Agent, providing exceptional customer service to clients.
About the Company
AWD online is an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients. We find that our team members learn best in person and from hearing and watching others, so you will start at our office in Salford Quays, Manchester. Once you're up to speed, there will be opportunities for a hybrid working pattern, split between working from home and the office for part of the week, which allows you to have a great work-life balance.
Key Responsibilities
- Provide exceptional customer service to clients via telephone, ensuring a great experience and building rapport quickly.
- Work in a fast-paced call centre environment, handling a high volume of calls and resolving customer queries efficiently.
- Develop strong written and verbal communication skills, ensuring effective communication with customers and colleagues alike.
- Participate in training and development programs to enhance your skills and knowledge, ensuring you are equipped to provide the best possible service to our clients.
What We Offer
We offer a competitive salary of £25,000 - £28,940 per annum, plus bonus and generous benefits, including:
- Childcare Vouchers
- Dental and Health Cash Plan
- Company Pension Plan
- Life Assurance and Colleague Assistance Program
- 100's of discounts on shopping, days out, restaurants, cinema, holidays, and much more.
Working Hours
We offer a flexible working pattern, with Monday - Thursday (alternating 8am-4pm and 12pm-8pm) and Friday (alternating 8am-3.30pm). You will also be required to work one in four Saturdays, from 9am-1pm.
Holidays
Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years' service.
Location
Our office is located in Salford Quays, Manchester, with easy access to public transport links and free on-site parking.
Apply Now
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