Customer Service Representative
4 weeks ago
Customer Service Representative Opportunity
Marlowe Fire & Security, a leading provider of fire and security solutions, is seeking an experienced Customer Service Representative to join their team. As a key member of the customer service team, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide exceptional customer service to our clients, ensuring their needs are met and exceeded
- Work closely with internal teams to ensure effective communication and resolution of customer issues
- Maintain accurate records of customer interactions and resolve any discrepancies
- Contribute to the development and implementation of customer service strategies to improve customer satisfaction and loyalty
Requirements:
- Excellent communication and interpersonal skills
- Proven experience in customer service or a related field
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
About Marlowe Fire & Security:
Marlowe Fire & Security is a leading provider of fire and security solutions, operating nationally across all industries. We deliver a fire and security solution that responds to our customers' particular needs, addressing their unique compliance requirements and supporting them in maintaining their sites' security and protecting their people.
Equal Opportunities:
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
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