Customer Service Representative
3 weeks ago
Customer Service Representative – Lowry House, Salford Quays
Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are seeking an experienced Customer Service Representative to join their team.
Basis salary up to £23,500 subject to experience Royal London Pension Life Assurance 4x SalaryMarlowe Fire & Security Group are one of the fastest growing and exciting businesses in the UK right now. Having doubled in size in recent years to over 1,000 dedicated Fire & Security specialists across the UK, we attract the best talent in the market by offering fantastic career progression opportunities, our own in-house training academy, as well as great remuneration and benefits packages including; Royal London pensions, life assurance, paid holidays, mental health & well-being scheme, paid refer a friend scheme......
About the Role
You will be the first point of contact for our customers, providing exceptional customer service and support. Considering the nature and criticality of the Fire & Security industry, that makes the role vital to the safety of our customers and the ultimate success of Marlowe Fire & Security. We are looking for someone who can demonstrate not only 1st class customer service, but who can also apply themselves to a role with commitment and an appreciation of responsibility that this role entails.
As well as handling inbound calls and emails professionally, you will also act as an administrative support to all our customers and engineering teams daily.
Answering customer calls and emails within contractual Service Level Agreements. Ensuring all call outs received in the call receipt inbox are logged and responded to in a fast and efficient manner. Highlighting any risks to client delivery to the relevant department lead. Review and respond to all customer queries. Obtaining Purchase Orders for new works and uplift requests. Liaising with all internal teams ensuring an effective and satisfactory response to customers. Submission of customer reports, collecting and logging a record of documents where required. Supporting with ad-hoc administration tasks as required. Support the customer billing team with ad-hoc administration tasks as required.Requirements
Who We're Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team..... For this specific opportunity, we are looking for candidates who offer:
Self-motivated, with a proactive approach to workload The ability to work independently with a passion to learn. Be able to demonstrate excellent administration skills. Customer focused with the ability to resolve customer queries efficiently. Analytical in approach Exhibit a high degree of professionalism and resilience. Experience of manipulating data using Microsoft Excel and other appropriate packages Strong organisational skills High attention to detail The ability to handle multiple priorities with a structured approach. Experience working on customer portals.Benefits
How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
Basic Salary – upto £23,500 per annum depending on experience Royal London Pension Life Assurance 4x Salary Paid Holidays plus Bank Holidays Additional Day holiday for each full year of completed service (up to 25 days) Additional Birthday Holiday Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals. Mental Health & Well-being Scheme Employee Recognition Scheme Development and progression opportunities Free, secure on-site parking Free, on-site gymAbout Marlowe Fire & Security
We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care.
Our Business Include:
Marlowe Fire & Security Alarm Communications Griffin Fire Clymac FAFS Fire & Security MJ Fire Marlowe Kitchen Fire Suppression Morgan Fire Protection Victory Fire Marlowe Smoke Control Hadrian TechnologyEqual Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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