Customer Service Representative

1 month ago


Salford, Salford, United Kingdom Bupa Full time

Job Title: Customer Service Representative - Health Insurance

We're seeking a highly organized and resilient Customer Service Representative to join our health insurance team at Bupa. As a Customer Service Representative, you'll be the voice of Bupa for our customers, guiding them through the process to see if they're covered by their health insurance policy.

About the Role:

  • Answer a variety of calls to support customer inquiries
  • Authorise or decline treatments in line with company policy
  • Accurately maintain our customer database, ensuring all conversations and outcomes are recorded

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme, offering all aspects of our health - from mental and physical to financial, social, and environmental wellbeing.

You can enjoy the following benefits and more:

  • Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement
  • Bupa Staff Health Trust - access to our bespoke healthcare cover that provides medical insurance for you and your family
  • Wagestream - have early access up to 40% of your earned wages within minutes (subject to eligibility criteria)
  • Pensions/Life Insurance - join one of our Bupa pension plans up to 12%
  • Parental Leave - schemes for adoption, birth parents, and co-parents
  • Extensive L&D programme including internal development and access to apprenticeships
  • Free health assessments every 2 years to support both body and mind
  • Emotional Wellbeing online - self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more
  • Match Funding - offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing


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