Customer Service Representative
1 month ago
Job Title: Customer Service Representative - Health Insurance
We're seeking a highly organized and resilient Customer Service Representative to join our health insurance team at Bupa. As a Customer Service Representative, you'll be the voice of Bupa for our customers, guiding them through the process to see if they're covered by their health insurance policy.
About the Role:
- Answer a variety of calls to support customer inquiries
- Authorise or decline treatments in line with company policy
- Accurately maintain our customer database, ensuring all conversations and outcomes are recorded
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme, offering all aspects of our health - from mental and physical to financial, social, and environmental wellbeing.
You can enjoy the following benefits and more:
- Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement
- Bupa Staff Health Trust - access to our bespoke healthcare cover that provides medical insurance for you and your family
- Wagestream - have early access up to 40% of your earned wages within minutes (subject to eligibility criteria)
- Pensions/Life Insurance - join one of our Bupa pension plans up to 12%
- Parental Leave - schemes for adoption, birth parents, and co-parents
- Extensive L&D programme including internal development and access to apprenticeships
- Free health assessments every 2 years to support both body and mind
- Emotional Wellbeing online - self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more
- Match Funding - offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing
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