Customer Service Representative
3 days ago
Job Summary
Marlowe Fire and Security is seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.
Key Responsibilities
- Answer customer inquiries and resolve issues in a timely and professional manner
- Provide administrative support to internal teams, including data entry, document preparation, and record-keeping
- Process customer requests and orders, including obtaining purchase orders and submitting customer reports
- Liaise with internal teams to ensure effective and satisfactory responses to customers
- Support with ad-hoc administration tasks as required
Requirements
Marlowe Fire and Security values its employees and seeks individuals who are committed to delivering exceptional service. To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Proficiency in Microsoft Excel and other relevant software
- Customer-focused approach with a passion for delivering exceptional service
Benefits
Marlowe Fire and Security offers a competitive salary and benefits package, including:
- Basic salary up to £23,500 per annum depending on experience
- Royal London Pension
- Life Assurance 4x Salary
- Paid Holidays plus Bank Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
- Free, secure on-site parking
- Free, on-site gym
About Marlowe Fire and Security
Marlowe Fire and Security is a leading provider of fire and security solutions, operating nationally across all industries. We pride ourselves on delivering exceptional service and support to our customers, and we are committed to creating a diverse and inclusive environment for our employees.
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