Customer Service Representative

6 days ago

Salford, Salford, United Kingdom Bupa Full time

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Bupa. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and complaints, ensuring a high level of customer satisfaction.
  • Utilize strong communication and interpersonal skills to build rapport with customers, understand their needs, and provide tailored solutions.
  • Work collaboratively with internal teams to resolve complex customer issues and ensure seamless service delivery.
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
  • Identify opportunities for process improvements and contribute to the development of new procedures and policies.

Requirements:

  • Previous experience in a customer-facing role, preferably in the healthcare or insurance industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer:

  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
  • Recognition and rewards for outstanding performance and contributions to the team.

Why Bupa?

We are a leading health insurer and provider, dedicated to helping people live longer, healthier, happier lives. Our team is passionate about delivering exceptional customer service and making a positive impact on the lives of our customers. If you share our values and are committed to excellence, we encourage you to apply for this exciting opportunity.

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