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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Marlowe Fire and Security. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Answering Customer Calls and Emails: Respond to customer inquiries in a timely and professional manner, resolving issues and providing solutions to their concerns.
- Logging and Responding to Call Outs: Ensure all call outs received in the call receipt inbox are logged and responded to in a fast and efficient manner.
- Highlighting Risks to Client Delivery: Identify and highlight any risks to client delivery to the relevant department lead.
- Reviewing and Responding to Customer Queries: Review and respond to all customer queries in a timely and professional manner.
- Obtaining Purchase Orders: Obtain purchase orders for new works and uplift requests.
- Liaising with Internal Teams: Liaise with all internal teams to ensure an effective and satisfactory response to customers.
- Submitting Customer Reports: Submit customer reports, collecting and logging a record of documents where required.
- Supporting Ad-Hoc Administration Tasks: Support with ad-hoc administration tasks as required.
We are looking for a highly motivated and organized individual who possesses excellent communication and interpersonal skills. The ideal candidate will have:
- Excellent Customer Service Skills: Provide exceptional service to customers, ensuring their needs are met and exceeded.
- Administrative Skills: Possess strong administrative skills, including data manipulation using Microsoft Excel and other appropriate packages.
- Organizational Skills: Demonstrate strong organizational skills, with the ability to handle multiple priorities and work independently.
- Analytical Skills: Exhibit a high degree of professionalism and resilience, with the ability to analyze and resolve customer queries efficiently.
- Technical Skills: Possess experience working on customer portals and have a strong understanding of Microsoft Office applications.
As a valued member of our team, you will receive a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We offer:
- Basic Salary: Up to £23,500 per annum, depending on experience.
- Royal London Pension: A comprehensive pension scheme.
- Life Assurance: 4x salary life assurance.
- Paid Holidays: Paid holidays, plus bank holidays.
- Additional Holiday Days: Additional holiday days for each full year of completed service, up to 25 days.
- Additional Birthday Holiday: An additional birthday holiday.
- Paid Candidate Referral Scheme: Up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme: A comprehensive mental health and well-being scheme.
- Employee Recognition Scheme: An employee recognition scheme.
- Development and Progression Opportunities: Opportunities for career growth and development.
- Free, Secure On-Site Parking: Free, secure on-site parking.
- Free, On-Site Gym: A free, on-site gym.
