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Customer Service Representative

2 months ago

Salford, Salford, United Kingdom Robert Walters Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service division, you will be responsible for delivering exceptional service and support to our customers through email and other communication channels.

Key Responsibilities:

  • Provide proactive and personalized support to customers through email, resolving issues and complaints in a timely and effective manner.
  • Manage customer orders, returns, and exchanges efficiently, ensuring accuracy and using systems correctly.
  • Achieve individual performance targets and contribute to team goals focused on customer satisfaction.
  • Work collaboratively with the customer service team to ensure seamless and extraordinary customer experiences.

Requirements:

  • Experience working in customer service or graduates with good written and communication skills.
  • Ability to work in a fast-paced environment and multi-task.
  • Excellent written communication and people skills.
  • Good IT skills and comfortable using software such as Excel.
  • Polite, tactful, and friendly attitude.

What We Offer:

  • Temporary opportunity with the possibility of extension.
  • Hybrid working arrangement, with the option to work from home.
  • Competitive hourly rate.

About Us:

Robert Walters is a leading recruitment agency, partnering with top companies to find the best talent. We are committed to delivering exceptional service and support to our clients and candidates.