IT Service Centre Specialist
4 weeks ago
Job Title: IT Service Centre Specialist
Job Summary:
We are seeking an IT Service Centre Specialist to provide first-line incident management and customer-focused support to our IT customers, IS teams, and vendors. The successful candidate will have strong communication skills, a customer-centric approach, and a good understanding of Microsoft desktop products and infrastructure components.
Key Responsibilities:
- Provide first-line support to IT customers, IS teams, and vendors through the IT Service Centre.
- Offer customer service excellence, ensuring all user contacts are handled in a pleasant, helpful, and professional manner.
- Recommend opportunities to improve working practices and team performance to the Service Centre Management Team.
- Participate in IS functional/departmental meetings, providing feedback to ensure continual improvement, productivity gains, and overall customer satisfaction.
- Keep up-to-date with the Bupa organisation, business, and IT industry to provide desktop solutions.
- Follow ITIL-based Operational Lifecycle procedures to ensure a cost-effective and efficient service to the IT Customer Service.
- Ensure security accreditation for the administration of user accounts for all Bupa systems, adhering to Bupa security standards and policies.
Requirements:
- General awareness of Bupa's business and systems.
- Strong customer focus.
- Strong communication skills, telephone, written, and face-to-face.
- Good awareness of Microsoft desktop products.
- Good awareness of infrastructure components (network, NT, Exchange).
- Good organisational skills.
- ITIL qualified.
Why Bupa?
We are a health insurer and provider, with no shareholders. Our customers are our focus, and we reinvest profits into providing more and better healthcare. Our benefits are driven by what matters to our people, supporting a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual performance-based bonus.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.
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