IT Service and Performance Specialist

3 weeks ago


Salford, Salford, United Kingdom Bupa Full time
Job Description:

Location: Salford Quays M50 3SP

Working Arrangement: Hybrid working

Contract Type: Fixed term - 2 months

Salary: up to £25,000 per annum + Fantastic Benefits

Hours: Full time 37

We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Right from the start, you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview:
  • To provide a first line incident management function to all IT Service Customers, IS Teams, and Vendors contacting the IT Service Centre.
What you'll do:
  • Provide first line support in line with published SLA's for all customers contacting the IT Service Centre.
  • Recommend opportunities to the Service Centre Management Team to improve working practices and team performance.
  • Keep up to date with the Bupa organization and business, the healthcare marketplace, and IT industry opportunities to provide desktop solutions.
  • Follow ITIL based Operational Lifecycle procedures (Incident, Problem, Change, Configuration, Asset etc.) to ensure a cost-effective and efficient service to the IT Customer Service.
  • Achieve appropriate security accreditation for the administration of User accounts for all Bupa systems, ensuring strict compliance with Bupa security standards and policies.
  • Ensure that all requests and incidents logged with the IT Service Centre are progressed and resolved, updating the Customer with progress at all times.
  • Advise customers on the purchase of appropriate hardware/software in conjunction with technical teams.
  • Perform administration tasks as allocated by the Service Centre Management Team.
  • Support the various operational working hours (shifts) as appropriate.
  • Temporary secondments to other IS Customer Service teams to enhance skill sets.
  • Strong Communication skills, telephone, written, and face to face.
  • Good awareness of Microsoft Desktop products.
  • Good awareness of Infrastructure Components (Network, NT, Exchange).
  • ITIL qualified.
Diversity and Inclusion:

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa.

Time Type: Full time Job Area: IT Locations: Bupa Place, Staines - Willow House



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