Customer Service Advisor

1 week ago

Salford, Salford, United Kingdom Brook Street Full time
Job Summary: We are seeking a Customer Service Advisor to join our team in Salford Quays. As a key member of our call centre team, you will be responsible for handling inbound and outbound calls, resolving customer queries and issues, and maintaining accurate records of customer interactions.

Key Responsibilities:
  • Handle inbound and outbound calls in a professional and timely manner
  • Resolve customer queries, issues, and complaints with accuracy and efficiency
  • Process orders, returns, and service requests according to company protocols
  • Maintain accurate records of customer interactions and follow-up actions in the internal system
  • Achieve performance targets, including call handling metrics and customer satisfaction scores

What We Offer: As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, we are committed to supporting the Armed Forces Covenant and guaranteeing interviews to all candidates who are veterans or spouses/partners of military personnel.

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