Customer Underwriting Advisor

3 weeks ago


Salford, Salford, United Kingdom Bupa Full time

Job Title: Customer Underwriting Advisor

Job Summary: We are seeking a highly skilled Customer Underwriting Advisor to join our team at Bupa. As a key member of our contact centre, you will be responsible for assessing medical reports, liaising with healthcare professionals, and communicating with members to provide a range of health insurance options.

Key Responsibilities:

  • Assess medical reports and liaise with healthcare professionals to establish eligibility in line with underwriting terms.
  • Review paperwork received into the department, including new business applications, maintenance of existing membership, and special condition-related enquiries.
  • Obtain all relevant medical information required to evaluate a correct outcome.
  • Communicate decisions to members in a clear and concise manner.

Requirements:

  • Previous experience of working in a busy contact centre with strong customer focus skills.
  • Good attention to detail with the ability to identify and analyse sources of data to make sound decisions and recommendations.
  • Excellent communication skills, both written and verbal, with the ability to communicate with tact and diplomacy on sensitive medical issues.
  • Proficient keyboard skills with an ability to navigate PC systems.
  • A good telephone manner.

Why Bupa? At Bupa, we are passionate about making health happen for our customers. As a Customer Underwriting Advisor, you will play a vital role in helping us achieve this goal. We offer a range of benefits, including flexible working, a global wellbeing programme, and opportunities for career development.

Benefits:

  • Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement.
  • Bupa Staff Health Trust - You can opt into our bespoke healthcare cover that provides medical insurance for you and your family.
  • Wagestream - Have early access up to 40% of your earned wages within minutes.
  • Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%.
  • Parental Leave - We have schemes for adoption, birth parents, and co-parents.
  • Extensive L&D program including internal development and access to apprenticeships.
  • Free health assessments every 2 years to support both body and mind.
  • Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.
  • Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing.


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