Customer Service Advisor
2 weeks ago
Marlowe Fire & Security is seeking an experienced Customer Service Administrator to join their team. As a key player in providing an effective and professional service to customers, this role requires a proactive approach and excellent personal interaction with internal and external customers.
Key Responsibilities:
- Work closely with assigned accounts and National Account Managers to meet customer expectations.
- Monitor the National Account mailbox to ensure all emails are acknowledged and responded to within agreed timeframes.
- Update client portals and helpdesks in line with specific account instructions.
- Ensure all calls are answered within the Service Level Agreement (SLA).
- Review and respond to all customer enquiries, supporting colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised within the agreed timeframe.
- Liaise with internal teams to ensure effective response to customers and work completed within the SLA.
- Educate any potential risks to the business to the Customer Account Manager and Customer Service Manager.
- Process sales orders as required.
- Manage customer queries and complaints through to completion.
- Compare data from the customers database and Marlowe database to ensure both systems are aligned.
- Investigate potential closed sites.
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Customer Service Advisor
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Customer Underwriting Advisor
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