Customer Service Representative

3 weeks ago


Salford, Salford, United Kingdom Bupa Full time

Role Overview:

The Customer Service Advisor role is a fantastic opportunity to join our Contact Centre team at Bupa, where you'll be the voice of our customers. You'll provide exceptional support to our customers, answering their queries and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Answering a wide range of customer calls, responding to their queries, and resolving their issues in a customer-centric way.
  • Authorising or declining treatments in line with company policy, ensuring that our customers receive the best possible support.
  • Maintaining accurate records of customer interactions, ensuring that all conversations and outcomes are recorded.
  • Working closely with our team to ensure that our customers receive the highest level of service.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Highly organised and resilient, with the ability to work under pressure.
  • Confident and comfortable using a PC and multiple systems at the same time.
  • Ability to work from home, with a private and quiet workspace and a wired internet connection.

Benefits:

  • 25 days' annual leave, plus Bank Holidays, with the option to buy or sell some of your annual leave entitlement.
  • Access to our bespoke healthcare cover, providing medical insurance for you and your family.
  • Early access to a portion of your earned wages, through our Wagestream scheme.

About Bupa:

We're a health insurer and provider, driven by our purpose to help people live longer, healthier, happier lives. We make health happen by being brave, caring, and responsible in everything we do.



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