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Practice Development Manager

2 months ago

Gillingham, United Kingdom SECamb Full time

Job summary

We have an exciting opportunity for part time EOC Practice Development Manager to jointhe EOC Practice Development Team, which is made up of Clinical and Non-Clinical auditors and administrative staff. This department is a specialist, highly functional, engaging and supportive team that are dedicated to improve the overall quality of calls within our EOC.

You will work alongside two EOC Practice Development Managers who will support you to integrate with both the role and the team.

Main duties of the job

The post holder is responsible for the delivery of the day-to-day EOC audit function, to ensure that local and national requirements for EOC audit are met.

Line management and supervision of the EOC Team; ensuring effective management of recruitment, training, workloads, appraisals, sickness/absence and performance management in line with SECAMB HR Policies and Procedures. Development of the Trust's annual EOC audit programme, ensuring engagement with partners in accordance with agreed policy. This involves assessing the Trust's greatest clinical risks and planning for audit and improvement of these risks.

About us

Option to join NHS pension scheme A minimum 27 days' holiday each year, increasing after 5 years' service. Personal and professional development and training opportunities. Salary Sacrifice schemes for cars or push bikes. Access to occupational health and counselling services. Award winning wellbeing hub Back up buddy App Access to NHS discounts, offering NHS employees a range of money-saving deals. Job description

Job responsibilities

The individual will analyse and present complex information in a presentable way that is engaging and understandable for stakeholders. Act as a methodological expert for audit and quality improvement for the audit and improvement team and the wider Trust. Develop the role and understanding of audit and quality improvement within the Trust, in collaboration with the Quality Improvement Lead.

Person Specification

Knowledge

Essential

Understanding of current government and NHS strategy and policy in respect of clinical governance, clinical effectiveness, clinical audit and improvement. Detailed working knowledge of operational processes in telephone triage. In depth knowledge of NHS Pathways systems and principles of telephone triage. Technical knowledge of Computer Aided Dispatch, telephony system, voice recorder, GRS, and admin systems to enable first line support to direct reports before escalation to IT support.

Desirable

An understanding of the current challenges within health and social care and the potential impact of these on Ambulance Services.

Experience

Essential

Experience of leading audit and/or improvement. Demonstrates evidence and experience of leading projects. Demonstrates experience of leading teams of people. Evidence of ability to professionally lead / manage a team of staff. Able to demonstrate a minimum of 12 months (full time) experience in using NHSP to a compliant level. Excellent understanding of the ambulance service and Emergency Operations Centre (EOC) Environment.

Desirable

Experience as a first line supervisor, and ability to manage and lead staff related issues and provide a supportive and open environment for staff to meet their full potential. Experience in making effective decisions in a high- pressured environment. Experience of working within an environment where multiple patients' needs are met according to clinical priority. Experiences of providing telephone advice, leadership and support.

Qualifications

Essential

Educated to degree level or equivalent level of qualification/professional experience. A relevant clinical qualification and current professional registration (nurse or paramedic). NHS Pathways qualification. Evidence of on-going CPD

Desirable

Clinical audit and/or quality improvement qualification. Experience of Project management qualification and tools An educational qualification.