Business Support Officer

7 months ago

Gillingham, United Kingdom Gillingham Medical Practice Full time

To provide business and administrative support to the various operational functions of the practice. These include: Recruitment and training administration, patient and staff communications, practice HR policies and procedures, and maintaining staff records. There will also be a requirement to support the Practice Manager with various practice administrative procedures. Mission Statement The Partners and staff wish to retain the traditional virtues of a family doctor-based health service.

We wish to continue providing a personal family doctor service, we will continue to do home visits where appropriate and are happy to discuss any aspect of your condition and treatment by appointment. We intend to continue to keep abreast of developments in the treatment and management of health problems and will refer you for consultant opinion and treatment whenever is appropriate. Although there are, at present, a rapid series of changes in General Practice, which are increasing the pressure on us, we will all remain committed to the pursuit of excellence. To this end we are always pleased to receive suggestions for improving our services.

Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision.

We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Induction Training On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Operations Manager. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme.

Service Delivery Staff at Gillingham Medical Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure. Security The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured. Professional Conduct At Gillingham Medical Practice, staff are required to dress appropriately for their role. Leave All personnel are entitled to take leave. Line Managers are to ensure all of their staff are encouraged to take all of their leave entitlement.

Infection Prevention and Control (IPC) All employees should have an understanding of infection prevention and control with annual update training. Ensure that workspaces are kept clean and clutter free. Identify and report (if necessary) and health and safety or infection control hazards.

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