EOC Practice Development Manager

2 weeks ago


Gillingham, Kent, United Kingdom SECamb Full time

About This Role

We are seeking a dedicated and experienced EOC Practice Development Manager to join our dynamic team. In this role, you will play a crucial part in ensuring the delivery of high-quality telephone triage services within our Emergency Operations Centre (EOC). You will lead and support a team of professionals, driving continuous improvement and adherence to national standards.

Key Responsibilities

  • Lead and manage the EOC audit function, ensuring compliance with local and national requirements for clinical governance and quality assurance.
  • Develop and implement the Trust's annual EOC audit program, collaborating with key stakeholders to identify and address areas for improvement.
  • Provide expert guidance and support to the EOC team on best practices in telephone triage, audit methodologies, and quality improvement initiatives.
  • Analyze complex data and present findings in a clear and concise manner to inform decision-making and drive positive change.
  • Foster a culture of continuous learning and development within the EOC team, promoting professional growth and skill enhancement.

About You

You will possess a strong clinical background with experience in leading audit and improvement projects. Your expertise in telephone triage systems and principles, coupled with your leadership skills, will enable you to effectively manage and motivate the EOC team. A commitment to excellence and a passion for delivering high-quality patient care are essential qualities for this role.

Benefits of Joining SECamb

  • Competitive salary and benefits package
  • Opportunities for professional development and training
  • Supportive and collaborative work environment
  • Access to NHS pension scheme
  • Generous holiday allowance


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