Medical Administrator
1 month ago
Job summary
Medical Administrator / Receptionist is a key front-line position responsiblefor managing the first impressions of the practice. This role involves greetingpatients, managing communication between patients and medical staff, andfacilitating patient access to appropriate healthcare services efficiently. Medical Administrator / Receptionistplays a crucial role in guiding patients through thecomplexities of healthcare interactions, ensuring they receive timely andappropriate care.
Key responsibilities include scheduling appointments,managing patient records, answering phone calls, and providing patients withinformation about healthcare services. Medical Administrator / Receptionist will ensure that allpatient interactions are handled with empathy and efficiency, maintainingconfidentiality and compliance with healthcare regulations. This positionrequires excellent communication skills, strong organisational abilities, and apatient-centric approach to service delivery.
Main duties of the job
Patient Interaction and Support:
Front Desk Management
Appointment booking
Telephone Enquiries
Administrative Responsibilities:
eConsultations.
Patient Records Management
Summarising
Coding and scanning
Any other administrative work as required.
Communication and Coordination:
Care Navigation
Facility Support:
Resource Management
Safety Protocols
Quality Improvement:
Feedback Collection
Service Enhancement Initiatives
Professional Development:
Training Participation
Miscellaneous:
The Practice recognises that the role above is wide andvaried is evolving in nature. Therefore, this job description is not intendedto be exhaustive and there will be other tasks and duties that the post holderwill be expected to perform within what is ordinarily expected of this role.
About us
Coleridge Medical Centre is part of The Fuller and Forbes Partnership, a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The practice has approximately 16,000 patients and a multidisciplinary team comprising GPs, ANPs, Nurses, Healthcare Assistants, and a GPA. We strive to fulfil our practice values of approachability, teamwork, communication and respect.
Job description
Job responsibilities
A wide range of patient facing services and administrative duties.
Full job description can be found under supporting information.
Person Specification
Experience
Desirable
Experience in a receptionist or customer service role, preferably in a healthcare setting Experience with medical terminology and understanding basic healthcare operations
Skills / Competencies
Essential
- Excellent communication skills (written / oral) - Strong IT skills - Clear, polite telephone manner - Competency in MS Office and Outlook - Effective time management - Accuracy and attention to detail - Ability to follow policy and procedure - Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required
Desirable
- SystmOne clinical software user skills - Ability to work autonomously and with a team - Problem-solving, initiative and analytical skills
Qualifications
Essential
GCSE grade 4 - 9 (A to C) in English & Maths
Desirable
NVQ Level 2 in Health & Social Care-
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