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Healthcare Administration Supervisor

3 months ago

Ottery St Mary, Devon, United Kingdom Fuller and Forbes Partnership Full time

Job Overview

The Healthcare Administration Supervisor will collaborate closely with the Assistant Practice Manager to oversee the daily operations of the Medical Administration and Reception team. This role is pivotal in providing leadership and support to ensure that all administrative and reception tasks are executed efficiently and uphold the standards and values of the organization. In addition to fulfilling the primary responsibilities of a Medical Administrator, the Supervisor will assist in training and developing the team to meet their objectives effectively.

Key Responsibilities

- Serve as the initial point of contact for team members seeking assistance with front desk operations or challenging inquiries, thereby alleviating the daily pressures faced by the Assistant Practice Manager.

- Offer guidance and direction to team members as necessary.

- Ensure that all updates and changes are communicated effectively to the Medical Administrators and Receptionists, maintaining current written guidance on TeamNet and other communication platforms.

- Assist the Assistant Practice Manager in the structured induction and training of new staff members.

- Identify ongoing training needs and ensure that appropriate training and guidance are provided to team members as required.

- Support the Assistant Practice Manager in conducting regular team meetings.

- Represent the team's ideas, questions, and concerns during practice meetings.

- Collaborate with the Rota Manager to organize coverage for unexpected staff absences, ensuring adequate support during such times.

- Appropriately escalate issues to the Assistant Practice Manager.

- Engage in weekly or monthly discussions with the Assistant Practice Manager to address any areas of concern.

About Us

The Fuller and Forbes Partnership is a primary care provider with a commitment to delivering high-quality healthcare services. Our multidisciplinary team is dedicated to fostering values of approachability, teamwork, communication, and respect in our interactions with patients and colleagues alike.

Required Skills and Qualifications

Essential Skills

  • Exceptional communication skills (both written and verbal)
  • Proficient IT skills
  • Polite and clear telephone etiquette
  • Competence in MS Office and Outlook
  • Strong time management abilities
  • Capability to work independently as well as part of a team
  • Problem-solving and analytical skills
  • Attention to detail and accuracy
  • Ability to adhere to policies and procedures
  • Familiarity with SystmOne clinical software
  • Willingness to work flexible hours, including weekends as part of a shared rota when necessary

Qualifications

Essential

  • GCSE grades A to C in English and Mathematics

Desirable

  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience working with the general public
  • Background as a Medical Administrator or Receptionist
  • Experience in administrative roles
  • Familiarity with healthcare environments