Service Co-ordinator

3 weeks ago

Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

Job summary

A vacancy has become available for a Band 3 Service Co-ordinator / Secretary working 15 hours per week at Royal Oldham Hospital with some possible Hybrid Remote working after training completed and competencies reached.

You will be responsible for a range of administrative and secretarial duties to support the service and Management and will be required to work as part of a team in the Interpretation Department.

Main duties of the job

You will be responsible for a range of administrative duties including the allocation of appointments, initiating 2 or 3 way telephone interpretation calls, supporting and coordinating the recruitment of bank interpreters, supporting staff with ensuring mandatory trainings are 100% compliant, supporting staff with datix incident recording and facilitating team meetings and taking minutes and preparing agendas.

You will often be the first point of contact and a focal point for the service requiring clear communication and liaison skills and will require a high degree of organisational skills and excellent working knowledge of administrative systems. You will be responsible for managing and prioritising your own workload and will be required to use your own initiative.

You will receive appointments via the online interpreter booking system, Zipporah, email and telephone, to data input accurately those appointments and to ensure all communication is passed over to the relevant staff member. Patients calls are dealt with in accordance with the NCA Trust Values. You will demonstrate flexibility and be able to cover a weekend shift at short notice. You will be confident in communication with clinicians and patients in a professional manner.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:

We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.

In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.

Person Specification

Essential Qualifications

Essential

Education to GCSE level/GCE 'O' Level Word processing - Qualified to RSA II/NVQ level 3 or equivalent qualification/demonstrable skills (60+ wpm at 95% accuracy

Desirable

ECDL or equivalent qualification

Training and Experience

Essential

Significant experience of providing clerical services Experience of using IM&T systems for data entry Experience of successfully working within tight time frames and to deadlines

Desirable

Knowledge and understanding of the National Health Service Minute taking experience

Skills/ Knowledge

Essential

Comprehensive knowledge of Microsoft packages Advanced keyboard skills Ability to communicate in a clear and concise manner Proven organisational skills and ability to prioritise workload with interruptions and changing priorities Good numerical skills Ability to multi-task and prioritise own workload Knowledge of a full range of administration procedures and their application to improve service efficiency and effectivenes Good command and understanding of English, punctuation and grammar Good telephone answering skills

Desirable

Understanding of the Data Protection Act. Knowledge of Information Governance with regard to maintaining confidentiality of person identifiable information

Personal Qualities

Essential

Motivated, flexible and proactive Tactful, courteous and polite Ability to move and handle objects 2-5 kg Ability to work across all community sites, when required Smart appearance in accordance with NCA Dress Code Satisfactory attendance record in present/most recent post Recognise equality and diversity and the importance of peoples' rights with dignity and respect. Act in accordance with legislation, policies and procedures

Other

Essential

Ability to travel between a variety of community locations

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