Service Co-ordinator
2 months ago
**Contract Type**:
- Full Time**Location**:
- Oldham - Greater Manchester**Industry**:
- Field Service**Contact Name**:
- Elicia Campbell-
**Contact Phone**:
- 01283 499820**Date Published**:
- 31-Oct-2023- My client are an established distributor for one of the most well known branded forklift trucks in the materials handling industry. We are looking for an experienced Service Co-ordinator to join their team. If you have administrative experience within the following backgrounds; Forklifts, Plant, Powered Access, Agricultural and/or Automotive, then this position could be the role for you. Based out of their Manchester depot, you will be responsible for the bookings of all servicing, maintenance and repairs on customer sites. You will be dealing directly with customers queries, phone calls and cost quotations of work.-
**To be considered for this Service Co-ordinator role you must have**:
- Previous planning experience in a similar service environment.
- A strong customer service focus, and the ability to build effective working relationships with employees and external suppliers.
- Good geographical knowledge of the UK.
- A background in forklift truck industry is desirable but not essential.
- Excellent computer and IT skills.
- Experience scheduling jobs ideally in a service environment.
**Responsibilities for this Service Co-ordinator position include**:
- Schedule all labour in allocated territory.
- Efficient route planning of the area’s engineers using the available software to maximise efficiency and reduce travel time.
- Ability to work under pressure positively and with enthusiasm to achieve the goals of the area, team and wider service team.
- Prompt response to customer queries and phone calls.
- Quotation of various works and PPM.
- Ensure Internal Service System and Client specific web sites are updated.
**Company Benefits include**:
- Salary between £25,000 - £28,000 dependent on industry experience
- Full training and development provided
- Day shifts (Mon - Fri)
- 23 days holidays + Bank Holidays
- Quality software and booking systems
- Company Pension Scheme
- If you feel like you have the relevant experience to succeed within this Service Co-ordinator position, please don’t hesitate to apply
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