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Account Co-ordinator

4 months ago

Oldham, United Kingdom Oldham College Full time

We are looking for an **Account Co-ordinator for our Apprenticeship Service**

**Salary £23,543 - £24,868 per annum**

As an **Apprenticeship Service Account Coordinator,** your primary responsibility will be to deliver exceptional customer service to our partner employers. You will offer comprehensive information, advice, and guidance to assist them in establishing and managing their Apprenticeship Service accounts effectively.

Helping to maximise apprenticeship funding will be central to your role, achieved through a co-ordinated approach to apprenticeship enrollment and proactive management of training provider apprenticeship service accounts.

As part of this role you will
- Conduct regular online employer onboarding sessions, guiding them through the process of creating their Apprenticeship Service accounts and outlining their roles and responsibilities.
- Foster positive working relationships with delivery colleagues, offering support to resolve enrollment and on-program issues related to The Apprenticeship Service account.
- Monitor, track, and communicate progress on funding cohort creation for new enrollees to key internal stakeholders.
- Collaborate with the MIS Apprenticeships team to address data locks within the Apprenticeship Service account.
- Lead initial apprenticeship enrollments as we transition to electronic onboarding procedures, completing designated actions before passing to the curriculum lead for finalisation.
- Provide administrative team cover during peak periods or staff absences.
- Review enrollment paperwork to ensure compliance with audit requirements.
- Maintain up-to-date course information on the Apprenticeship Service platform.

For further details on the role's requirements, please refer to the attached Job Description

Interviews for this position will be held on Thursday 25th April

In order to be successful in the role you will need
- Proven experience in customer service roles, preferably within an educational or apprenticeship setting.
- Strong organisational skills with the ability to manage multiple tasks efficiently.
- Excellent communication and interpersonal abilities, both written and verbal.
- Proficiency in CRM systems and Microsoft Office Suite.
- Understanding of apprenticeship funding mechanisms and regulatory compliance is desirable.
- Ability to work collaboratively within a team and independently when necessary.
- Flexibility to adapt to changing priorities and workload demands.

Joining our Journey:

- When you join our college, not only will you benefit from an annual reviewed salary but have access to numerous benefits and facilities:_
- Generous Pension Scheme
- Fantastic Staff Benefits and Rewards platform
- Very generous holiday entitlement
- Employee Assistance Scheme
- Enhanced Maternity/Paternity provision
- Staff Development days/week (Jan, July, Aug)
- Free confidential counselling service
- Staff recognition awards
- Car Scheme
- Subsidised car parking
- On-site Day Nursery
- On-site hair and beauty salon

**Oldham College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.