Are Works Co-ordinator
2 months ago
**About us**
The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector. Last year we launched our Guinness Strategy which aims to deliver 7500 new homes by 2023 and so it’s a great time to join us for this next exciting chapter in our story.
Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance and improvement services to ensure that our customers’ homes are safe and maintained to high standard.
**About the role**
We have exciting opportunities for 4 Area Works Coordinators to join our Guinness Property team based at our office in Oldham.
These are full-time permanent vacancies working 39 hours per week, Monday to Friday. We currently operate Hybrid working style - employees work from home 3 days per week and the office for 2 days per week.
**Key Responsibilities**:
- Provide customers with prompt, professional and accurate information, delivered in a timely, consistent and efficient manner, in line with agreed timescales.
- Assist contractors, customers and colleagues with queries and complaints to resolve them quickly and effectively.
- Ensure that data and information is updated into the appropriate systems accurately and in a timely manner
- Achieve agreed personal, team and corporate objectives including providing support for fellow team members and other colleagues taking ownership of own performance and development.
- Engage with customers, managers and operatives to deliver and improve efficiency.
- Assist planners in the planning of engineer’s diaries.
- Maintain records and produce regular statistical information and management reports, including reconciliation with contractors and ensuring compliance is met.
- Ensure purchase and works orders are raised promptly and accurately to enable works to be carried out without delay and to budget.
- Carry out administrative activities for the commercial team within your area.
**Skills / Experience**
**Essential**:
- Experience of working in a customer focused environment.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed. procedures and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
- Microsoft office including Word and Excel.
- Demonstrates the Guinness Behaviours
**INDTGP
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