Contract Helpdesk Manager

Found in: Talent UK C2 - 2 weeks ago


London, United Kingdom Pareto Facilities Management Full time

Contract Helpdesk Manager

Location: Site based – with flexibility

Salary: £35k DOE

Hours: 40 hours a week

Role Type: Permanent

Pareto are currently looking for an Contract Helpdesk Manager to join us on a full time basis.

Responsibilities to include but not limited to:

  • Implementing and managing the eLogs CAFM system across a high profile Integrated Facilities Management account
  • Implement and managing the contract specific helpdesk processes
  • Implement and managing the contract financial reporting processes
  • Line management of the Helpdesk Team, including objective setting, performance management and development
  • Work alongside the Contract Manager in developing the ongoing strategy to ensure best fit alongside Pareto’s growth
  • Monitoring the Facilities Helpdesk email inboxes.
  • Inputting and tracking jobs into eLogs as required.
  • Take a cradle to grave approach in the ownership of Helpdesk services, including; actively monitoring open jobs and chasing engineers and cleaning supervisors for updates where required.
  • Raising purchasing orders as required.
  • Assisting with the allocation of PPM tasks to the relevant resource.
  • Supporting the Team in reviewing documentation and supporting with any issue raising.
  • Dealing with escalations with sub-contractors paperwork/certificate non-submission.
  • Support review of sub-contractor RAMS.
  • Cover team absence and annual leave where required.

Key Requirements:

  • Previous experience of eLogs/eLogbooks required
  • Previous administrative experience required
  • Previous FM Helpdesk/Operations experience is required
  • Previous experience overseeing contractors required
  • Demonstrate strong administration skills
  • Strong IT skills including Microsoft Office
  • Excellent telephone and email manner, with solid communication and interpersonal skills
  • Excellent attention to detail


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